Device Repair Service

Discus and support Device Repair Service in XBoX on Consoles to solve the problem; Hey there, I am encountering an issue while attempting to process a device repair service from the Microsoft web platform. As I reach the end of the... Discussion in 'XBoX on Consoles' started by Adam Harv, Jul 1, 2022.

  1. Adam Harv
    Adam Harv Guest

    Device Repair Service


    Hey there, I am encountering an issue while attempting to process a device repair service from the Microsoft web platform. As I reach the end of the process I am presented with an error (TraceID: 76PS6Tzsx0ieCO3h.8.103) that persists every time I attempt the process (4 times over two weeks). Is there any way to solve this issue?

    :)
     
    Adam Harv, Jul 1, 2022
    #1
  2. XBF Eladio M Win User

    Device service and repair

    Hey Adrian

    Thank you for taking the time to reply to this thread.

    Normally, repairs on the console are done by the Service Center. This requires you to ship up your device.

    When doing this, you do not include any accessories such as cables or controller. If you are attempting to take this into a Microsoft Store, there is no guarantee that they have all the same resources the Services Center does, so yes, I
    would have to recommend that you bring your accessories with you.

    I hope this is of some use to you.
  3. Smwutches Win User

    Device service and repair

    Contact support directly and they can help you set up the repair. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com/contact-us

    Alternatively, if it's only a week old, you should be able to just exchange it with the retailer you purchased it from.
  4. Cerebral Paul Win User

    Device Service and Repair

    check your spam/junkmail

    have you tried contacting support? they might be able to resend the label, check the status etc.

    https://support.microsoft.com/en-us/contactus/
  5. AdrianDenton Win User

    Device service and repair

    No all i wanna know is if i am gonna bring my xbox for a repair should i bring the acessories with it
  6. XBF Ezra G Win User

    Device service and repair

    Hello AdrianDenton,

    Thank you for your post. If you're looking to create a repair order for your Xbox One, please use the

    Device Support
    page to create an order or use the
    Contact Us
    portal to speak to an agent.

    I hope this helps.
Thema:

Device Repair Service

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