Device purchase problem

Cajeel · Feb 24, 2021

Hi,

February, the 17th i've bought a charging dock station for Xbox Series X.

Estimated delivery date : 2/22/2021

Till now, no news on my order except PayPal that gave 3 times authorization for payment (17-20-23 of February)

I already tried support chat but they didn't answer my question and gave me informations i already known (so, time lost).

I can understand there are delays... But i don't understand why Microsoft asked 3 times PayPal.

Can you explain why ?

Out of stock ? (so why was it purchasable then ?)

Payment problem ? (no news from paypal, ms or bank)

Something goes wrong... If only, i had some mail explaining what's happening.

:)

SwordofWhedon

Every aspect of shipping and manufacturing has been seriously affected

No one who works for the store, or can handle anything involving money reads ans responds ont ROH forum. Make sure you’re calling the number for the store and not Xbox support, it’s a different operation

MoeJennings

You purchasing a separate device does not fix mine or other peoples problems.

Zeh Don

Hahaha, Germany is labeling the Xbone as a "surveillance device" and thus will not be available for purchase. That's a
massive problem for Microsoft.

ABigSweatyBear

Hi TheEnemy42,

I've had a look around and found this. Try this and let me know how you get on. I've also enclosed a link for support that worked for me for someone to contact.

If you purchased on your Windows 10 device:

Sign in at account.microsoft.com and check your recent purchases.
If you see a completed purchase, restart your device as it may need to be updated.
If you have another Windows 10 or Pocket Edition device, sign in on that device to see if your purchase appears there.
- If the purchase appears, there may be a problem on your device. Make sure that you’re signed in with the same account used to complete the purchase.

Clicky

Georges C.

Hello again, this is really strange, have you tried to make the purchase on another device, or even connect to another internet network, because the servers do not show any problems with purchases.

Device purchase problem