Device and replacement step 3 of 5 (stuck)

Discus and support Device and replacement step 3 of 5 (stuck) in XBoX on Consoles to solve the problem; Trying to complete the device and replacment steps to replace my xbox one x but it always gets stuck on step 3 (recieve a label by email) ive only had... Discussion in 'XBoX on Consoles' started by Jerry0G, Oct 26, 2020.

  1. Jerry0G
    Jerry0G Guest

    Device and replacement step 3 of 5 (stuck)


    Trying to complete the device and replacment steps to replace my xbox one x but it always gets stuck on step 3 (recieve a label by email) ive only had this console for 3months and already run into the no signal issue very dissapointed

    :)
     
    Jerry0G, Oct 26, 2020
    #1
  2. JimmyDakota Win User

    Controller still falls under the warranty but can't request for a replacement.

    Alright so now I'm stuck at step 3 of 5 Systemservice and replacement.. They're telling me that they are going to send me an e-mail with a delivery ticket so I can print it out put it on the delivery box with my broken controller in it and send it via UPS.
    But when I click on the button so that I can receive the e-mail it got stuck in an endless loading and is not sending me anything.. This is getting really troublesome.

    (I'm just typing down everything that is going down in the hope that people at Microsoft can learn from this or fix it?!)
  3. CzochrunX Win User

    Controller - won't work

    Yes. I did all 3 steps, and I've got information that my controller had to be replaced. I can't register it. I can register only new xbox one device.
  4. M3tal Daz3 Win User

    Stuck at step 2 of Device service and repair page

  5. Georges C. Win User

    replacing device

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Thijs, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data nor your account, have you tried to check directly with UPS to see if they find your order?
  6. ArminatorX Win User

    Xbox Elite Series 2 Turning off issue

    From my personal experience (I'm in Germany) it took Microsoft to replace my controller with stuck buttons in 5 working days. It took me a bit longer to get it, as the UPS driver couldn't reach me at home and I had to pick it up later.

    It also depends on where you live and where the replacement center is. So the 14-21 days estimate mentioned by XBF Steven R should be the worst case scenario.

    You usually get a replacement controller, as repairing the device would take more time.
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Device and replacement step 3 of 5 (stuck)

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