Detect external HD

Spoody · Jun 21, 2016

My xbox one now won't detect my external Hard Drive.

:)

EiON 55 · Jun 21, 2016

Xbox want detect my external HD

My xbox want detect my external HD no more. For the past few months I have had a WD my book for external HD for my xbox. About week or two ago it stopped detecting the external HD. I have ordered a new USB 3.0 cord and changed the USB port and still nothing.
I have also changed ports and hard reset the xbox and still nothing too. Any help with this would be great, thank you.

Internet Expert · Jun 21, 2016

Xbox want detect my external HD

Sounds like there is something wrong with the external drive itself. It’s either corrupted or dying.

Plug it into a computer running Windows, and see if it’s at least detected. If it is detected, you may want to reformat the drive as NTFS once or twice (NOTE: this delete all data saved on it. You will have to reinstall all games and apps that were on it).
Plug it back into your Xbox, and follow the normal process to format and set up the drive for games.

If it isn’t detected at all, put the drive close to your ear. If you hear a repetitive pattern of clicking noises, that’s likely an indication that the drive is malfunctioning and probably dead, so it will need to be replaced. Depending on how long ago you’ve
purchased it, you can either see if it’s possible to return to the store for an exchange, or contact Western Digital to take advantage of any manufacturer’s warranty they have on the external drive.

Qwertei · Jun 22, 2016

Can you provide what type of external HDD you are attempting to use EX: Seagate 2TB external HDD.

And also please let me know is the console detecting the HDD but it only uses it as media instead of formatting it to save games & apps.

Qwertei

Can you provide what type of external HDD you are attempting to use EX: Seagate 2TB external HDD.

And also please let me know is the console detecting the HDD but it only uses it as media instead of formatting it to save games & apps.

XBF Brad A

Hi Jack,

Thanks for coming to the forums. Sorry for the issue with your external hard drive. With external hard drives this can happen. In this case yes you will lose all the installed games. Unfortunately, there is no way around this as it sounds like the external
HD is corrupt. In order to use for games you will need to reformat. You can try the troubleshooting steps for a

external HD to being detected.

Thanks,

Brad

XBF Brad A

Hi XPG,

Thanks for coming to the forums. We understand you have question on why HD doesn't get detected when it was just ok. You can try out the

troubleshooting for external HD detection. Are you using the same port for both? If so try a different a different one on the console.

Thanks,

Brad

FrankTabarez

Hello Frank,

Please take the time to review this article. It goes over troubleshooting steps to help the console read the external storage as well as the requirements :

Troubleshoot external storage detection on Xbox One

Hope this helps!

Thanks for the time and response. The xbox 1 x now sees the 5TB HD, however, it does not read the information on HD(movie files-MP4\NTFS). This only happens with a HD larger than 2TB. what am I missing? Thanks for the time. Frank

XBF Steven R

Hey there PootinMADZrg024!

Sorry to hear that you're dealing with this problem with your external HD.

I think your best bet for making sure that your external still works with the console would be to check out the steps here on

Troubleshoot external storage detection on Xbox One.

If it is not detected after that or when you try it on your PC, then yea, it would seem that it's fried and you would need to replace that.

Hope this info was helpful

Thanks!

Detect external HD