Destiny: The Collection still in trial mode after disc install!

Sorry to hear it. If you had previously played the trial of the game the trial license is probably interfering with the content. What you should do is call phone support and have them remove the trial license from your account. Click the link below to
get the number for your region.

http://support.xbox.com/contact-us?isChatCallAvailable=false

All 360 discs work in my my 360....Destiny 1's 360 disc is not backward compatible.....All XB1 discs work in my console besides Destiny. Destiny XB1 disc works in other XB1 consoles I have tried it on, just not the one that is delegated my HOME Xbox. I hope
this makes my (and lots of other's) issue more clear.

EDIT: I want to put stuff in this post so that people who have this issue will have a place to get information after a mod locks it, even though it won't have the answer.

For anyone who has this issue and reads this post, it would help if you could post your console specs.

I will clarify the current situation and all steps I have tried, starting from what I did right before putting up my original post.

The situation is that my XB1X will no longer load my retail Destiny disc. It is basically the only disc that goes in my console. The disc worked fine until some update installed the Destiny Trial on my console. After the trial was installed, the game has
been "stuck" in trial mode.

After the first attempt to uninstall Destiny Trial, my console no longer loads the Destiny retail disc automatically. It doesn't even show a tile with a "disc icon" to show it's inserted. It just looks at the disc and says "nope, this person is gonna have
to pay us for the digital version" and then tells me thanks for using the trial. After loading, the game says "TRIAL MODE" in the top left corner. The only way I can install Destiny now is with the Microsoft Store (trial) because even using another disc still
makes the game go to TRIAL MODE...

My system setup is XB1X with preview dash, gamepass ultimate, and 2tb external. I mention this because the issue may be coming from one of these specs. The disc works on two other XB1 consoles, a day one (black) XB1 and another (white) XB1 that belongs to
a friend. I have licenses for all the DLC for Destiny (the console shows "owned" for anything digital) besides Destiny itself. I have the X360 retail disc version of Destiny also since it came out before I was forced to purchase the XB1 disc in order to continue
playing on my (at the time) new day one console. I now have a XB1X and Destiny is the only disc that is ever in it.

Before posting, I had already tried..

CHECKING THE DISC - .........Really? I will just say that this is probably the first step the majority of users would try anyway. It's common sense, and slightly insulting to even suggest it to someone who has been trying for close to, if not OVER a year
to get this to work...I also tried the disc in other consoles and was able to install the game from disc using a console that didn't have my gamertag on it. I don't know the exact specs, but it was a white XB1 that looks like the original XB1, not a XB1S or
the all digital one. When it installed from disc, I had to install around 17GB from disc and then around 30 from network. But the game wasn't in trial mode.

UNINSTALLING THE TRIAL - Again, really? Anyway, this leads to eventually having to reinstall the trial or paying for the digital version (and according to other posts, the game will still be stuck in trial mode after purchasing the digital version) After
installing the trial, I am no longer able to install with a disc. On my console, I am only allowed to go in TRIAL MODE or PURCHASE DIGITAL VERSION.

GOING TO FORUMS - After reading several pages of posts regarding DESTINY STUCK IN TRIAL MODE, I came up with these things to try...

CLEARING THE CACHE - This does nothing at all, as far as I can tell.

HARD RESET - This does nothing at all, as far as I can tell.

CONTACTING SUPPORT (DEVELOPER) - No luck...

CONTACTING SUPPORT (XBOX) - When I try this, I get put on hold (sometimes for several hours) and have yet to get to talk to someone from Microsoft on the phone (I guess right NOW, COVID-19 is playing a factor). My last attempt was the day of my original
post and I was put in contact with a representative in chat. The conversation basically went like this....

REP: I see your issue, maybe the trial won't work because your gold expired?

ME: ..........I am a Gamepass Ultimate subscriber. I read that it may be an issue with the license for Destiny Trial and that I should try to get someone at support to remove the license for Destiny Trial from my account.

REP: Okay can you hold on for a second?

ME: Sure

REP: Did you try uninstalling the trial? How about checking the disc for scratches?

ME: ............yes. I already stated that.

REP: Can you hold on for a second?

ME: ..........sure

REP: Well, I see that issue has a hard solve. Good luck with that, I hope you get it resolved man. Peace (AGENT HAS DISCONNECTED)

ME: Wow

Yes, the rep addressed me as "man" several times (My apologies man, it's been a long day... Thanks man, etc) and disconnected in a "cowardly" and straight up "uncool" way to me, but anyway, I couldn't find a solution on the forums, and the latest post I
could find was (like the others) locked without an answer.

I saw a single post that had a reason for being locked without a solution ("this post is locked because a more recent post is up") but I haven't been able to find that post for some reason. This is when i decided to post here myself and hope someone could
help.

This is what I tried thanks to suggestions in this discussion.

INSTALLING IN OFFLINE MODE - The first time I did this, I thought it would finally bring me success. But still the disc wouldn't read.

This is when I decided to see if I could get Destiny to work on my 360, just so I could play the game. The exact same thing was happening, the disc wasn't reading. When I tried to play the game, it told me I needed to be logged in with the account that purchased
the content (i was using a disc mind you) so I cancelled trying to play the game. After closing the game, I was informed there was an update, and after downloading it, the game loaded. When I got to the PRESS A screen, there was another update and I had to
restart the game again..... But now, the disc was working. I also got the option to purchase all the content, including the digital version of the game for free, so i clicked install. It was around 6.75GB installed from disc... I got in the game, ran around
for a few minutes to see if TRIAL MODE would appear and after feeling satisfied that i could play. I closed the app and powered off the 360. I got on my XB1S and still no luck. In an attempt to take the offline install a step further I decided to remove my
gamertag and see if that would let the game load the disc.

RESETTING THE CONSOLE (KEEP GAMES/APPS) - When I tried this, the console still had some of my profile info on it, but the main thing is i wasn't able to go offline because it wouldn't let me get to the dashboard without connecting to the internet. I then
decided to just wipe everything off the console and hope that whatever the Destiny Trial did to the console would be removed.

RESETTING THE CONSOLE (ERASE EVERYTHING) - I am unable to accomplish this step. I think it's because my console is in the preview program...It says I have to turn off advanced error reporting. Which will be the next step I try. When I attempted to wipe everything,
I still have to connect to the internet before the console will load the dashboard. I created a new account (to prevent my gamertag from getting downloaded) but the disc still won't work because I have to unenroll the console from the preview program. I hope
that after unenrolling, I will be able to install the game again. It will be a day or two before I can do this though.

I don't know if users without preview dash are having this issue, but the game was working on my XB1S until just recently. And it works on other XB1 consoles...that don't have my gamertag associated with them.

Sometimes the game might show as Trial in the Store because you got the trial from the store but then bought the disc. Is your son able to pass level 7 in Destiny? If yes, then the game is not in trial mode anymore.

So........after getting in contact with someone at support, they told me that they had removed my license for Destiny Trial from my profile. Of course, when I attempted to login, I was greeted by "Thanks for using xxx's free trial".........so I gave up and
went back to Destiny 2. For some reason, after I hung up on the support rep. I have been getting NEWT, WATERCRESS errors. Not saying the issues are related, but it's funny that I can go on my 360 and play Destiny without the disc (recognizes that i have the
digital version) but the XB1X still shows trial mode. The 360 version wouldn't work without the disc at first....and when it finally worked the first time using the disc, it said that I needed to use the account that purchased the game and had my old (alternate)
profile listed for the email address. I thought this was "curious" seeing as how it was loading a disc, and therefore didn't need to verify the profile. Rather, I was under the impression that a disc would load the game even if a profile wasn't signed in...asking
for profile after you press A.

"What makes you think they are still running from disc?" Because it does Ambassador. Dreamcast Collection disc still spins after installation. I'm sure everyone understands that you still need an original disc after installation of any game,,,,,,,,,,, The
point is that after installing this it reads %100 off the disc as opposed to the HDD. I'm guessing because the games are identicle to the xbla version. Checked Gamefaqs and there's no cure yet from there,