Destiny 2 optimised download

Thank you for your help ive tried all of these and nothing has worked, im thinking its my service provider now as my speed has dropped right down, but i really appreciate the help 👍

Hello there @TheOneTrueRich, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the downloading situation, but I want you not to worry about it because I am here to help you out! Given into consideration that the game was announced to have a service outage
today in our official website https://support.xbox.com/en-US/xbox-live-status, but it was successfully taken care of, I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear
your Mac address and perform a quick power cycle:



Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.



If even after going through the previous troubleshooting steps the same situation is recurring, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then
restart your console.



Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:



Settings > Network Settings > NAT type => It should be open.



If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP)
Port 3544 (UDP) Port 4500 (UDP).

I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Please consider checking the link below, and I hope this helps you out.

The link: https://support.xbox.com/en-US/help/Games-Apps/troubleshooting/troubleshoot-slow-game-or-app-downloads-on-xbox-one

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :



Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.



Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.


Kind Regards
Stay safe, and happy gaming!

Seagate "Game Drive for Xbox" 2TB Portable HDD. It is 3.0 USB and the box states that it is designed for Xbox Series X/S and Xbox One.It works if I download a game direct to HDD but it won't open games that I have moved across - not optimised. Optimised game downloaded direct, does open and play.

Hi DulainAbeyratna! My name is Ricardo an independent advisor ready to help you with this situation!

You can request a refund following the options here

https://support.xbox.com/en-US/help/subscriptio...

Game should be available for install while it's on game pass, you can share more information about the error message so we can try to help with that also

Beta access to Destiny 2 is automatic when you purchase a digital copy. If you do not have the beta downloaded then head over to the Xbox store and search for Destiny 2 - Beta to download it.

If you have the beta downloaded but do not have access then you'll need to call phone support for more help with the pre order. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

Thanks for your answer. I expected to find Destiny automatically downloaded on my Xbox, but nothing. I can just pay to purchase (another) copy of Destiny 2... Something is wrong.