Destiny 2 Lightfall dlc Problem

Discus and support Destiny 2 Lightfall dlc Problem in XBoX Games and Apps to solve the problem; I gotten lightfall dlc then couple days later. It says I don't own the dlc but I have the pre-order in the file still.... Discussion in 'XBoX Games and Apps' started by Sayer wathogomamoody, Mar 10, 2023.

  1. Sayer wathogomamoody
    Sayer wathogomamoody Guest

    Destiny 2 Lightfall dlc Problem


    I gotten lightfall dlc then couple days later. It says I don't own the dlc but I have the pre-order in the file still.

    :)
     
    Sayer wathogomamoody, Mar 10, 2023
    #1
  2. Francia J. Win User

    Destiny 2 Lightfall dlc Problem

    Here's what happened, if we redeem a game code it will be visible on our order history which is on https://account.microsoft.com/billing/orders, can you please let me know if it's showing from there? If yes, please let me know what is the status.

    Here's a sample of a code that I redeemed.

    [​IMG]
  3. FlyBoy97 7682 Win User

    Destiny 2 Lightfall dlc Problem

    I’m having the same problem. I bought the light fall bundle and shadowkeep but it’s asking me to buy it again even though the order status says complete for both.
  4. Francia J. Win User

    Destiny 2 Lightfall dlc Problem

    Is it showing as "completed" on your end, Sayer?
  5. Francia J. Win User

    Destiny 2 Lightfall dlc Problem

    Sorry but I don't have the option to see that. May I ask what is the status of the order, Sayer? Is it "completed", "redeemed", or "canceled"?
  6. Francia J. Win User

    Destiny 2 Lightfall dlc Problem

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    First, please sign in to https://account.microsoft.com/billing/orders, and make sure that it is showing from there as "completed". Once confirmed remove and re-add your account.

    "REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

    If it's still not showing up but you have confirmed it as "completed" on your end, this issue may be related to the current Xbox Live Service alert.

    For more information and for you to track down the outage please check this link: https://support.xbox.com/xbox-live-status

    [​IMG]
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Destiny 2 Lightfall dlc Problem

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