destiny 2 lightfall bug or order bug

Hi brooks!

Sorry to hear about the issue. May I know first from which country or region are you located?

Please confirm if your purchases for the said game or add-ons are in completed status via https://account.microsoft.com/billing/orders. Check if it's linked to the right Xbox profile by checking the gamertag on https://account.xbox.com/Profile

You could try to reinstall them via the Xbox app on mobile if there's an option to install it to his Xbox console. Make sure that his remote features on the console is enabled.

Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.

If that doesn't work, you may request a refund through https://support.xbox.com/forms/request-a-refund

Specifically the games I want to pre order but cannot due to the error I keep on getting are Star Wars: Jedi Survivor, the Lightfall Expansion for Destiny 2 and Diablo 4.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate the status of your DLC first by signing in to https://account.microsoft.com/billing/orders, and if the status is "Canceled" it means that Microsoft was not able to get the charge for the DLC.

According to Xbox support:

"All pre-orders typically charge customers 10 days before the game release date. This means that you'll need to have a valid payment option on your account at least 10 days before a game release to avoid any billing issues. After a charge on your account has failed for a pre-order, there will be another attempt at a charge a few days later. If that second attempt fails to successfully charge, your pre-order will be canceled, and you'll need to repurchase the desired game again after you have added a valid payment option to your account."

For your reference, you can check this link: https://support.xbox.com/en-US/help/subscriptio...

All the expansions that are available for Destiny 2 on PC are also available for Xbox, and will include Lightfall at launch too.

Hi Valkyron, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Destiny 2 has several expansion packs that were released over the years.

None of them are discounted currently, I would advise you to wait for a deal, since they usually are really good ones.

The last available expansion is Lightfall and there is a pre-order for The Final Shape which releases soon.

Chronologic these are the major expansions:

Forsaken

Shadowkeep

Beyond Light

The Witch Queen

* 30th Anniversary Pack

Lightfall

The Final Shape

Currently, we can purchase two bundles: Arsenal Pack and Legacy Collection.

Arsenal Pack: https://www.xbox.com/games/store/de...negados-e-pacote-do-30-aniv/9PJNBVPPRPVC/0010

The Arsenal Pack has the Forsaken Expansion and the 30th Anniversary Pack

Legacy Collection: https://www.xbox.com/games/store/destiny-2-colecao-de-classicos-2023/9N3SKMH9JG7R/0010

The Legacy collection has Shadowkeep, Beyond Light, and The Witch Queen expansions.

Then, you can purchase Lightfall and The Final Shape separately.

Lightfall: https://www.xbox.com/games/store/destiny-2-a-queda-da-luz/9P1RVNCQLX0N/0010

The Final Shape: https://www.xbox.com/games/store/destiny-2-a-forma-final/9PG8FLVK6MBB/0017

For more information on the Expansion Packs: https://www.bungie.net/7/en/destiny/buy

I hope this helps.