Después de actualizar el Xbox queda en pantalla negra [After updating the Xbox is black screen]

Jonathan Caballero · Dec 19, 2018

Desconecté el Xbox One de la corriente unas horas, cuando lo conecté y encendí me mandó a actualizar el Xbox. Después de la actualización me mandó una pantalla negra, donde no puedo hacer nada, al presionar el botón de inicio del mando solo me manda un destello
gris que se vuelve negro después de un segundo. La única opción que me deja es dejar el botón de inicio presionado y me manda la opción de apagar la consola y el mando, pero no puedo hacer nada más. He intentado hacer el reinicio del botón de sincronización
y el de expulsión de disco, pero no ha sonado el segundo pitido. También he presionado el botón de encendido de la consola 10 segundos para reiniciar y ha sucedido exactamente lo mismo, sigue en pantalla negra ¿Alguien sabe cómo arreglar esto?

[Translation - Disconnected the Xbox One of the current a few hours, when I connected and I lit sent me to update the Xbox. After the update sent me a black screen, where I can not do anything, pressing the start button of the command only sends
me a gray flash that turns black after a second. The only option that leaves me is to leave the Start button pressed and sends me the option to turn off the console and the command, but I can do nothing more. I tried to restart the Sync button and the disc
eject, but the second beep did not sound. I have also pressed the power button of the console 10 seconds to restart and has happened exactly the same, still on screen black does anyone know how to fix this?]

:)

XBF Lance J

Hey Jonathan,

Thank you for reaching out. At this point, our best bet would be to get you into that troubleshooting screen and perform a factory reset.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.
Press and hold the BIND button and the EJECT button, and then press the
Xbox button on the console.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up” tones a couple of seconds apart. You can release the
BIND and EJECT buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter.

Once there, select "Reset this Xbox" you will be given two options. Try the "Keep my Games and Apps" option first and if the issue persists, try the "delete everything." Let us know how it goes.

JhonSnow777

Hello, we sorry to hear about the issue and any frustrations this may have caused.

In the meantime when you have a chance, check the following link to find our more information about this issue and a possible solution...

https://support.xbox.com/en-US/xbox-one/console/display-troubleshooter

https://support.xbox.com/en-GB/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

Let us know if these sugestions fix your issue, or if you need more assistance?

El Mago tv

Check that the HDMI cable is connected to the "out to TV" port on the console. Perform a cold boot on your Xbox One console
by holding the power button on the front of the console for approximately 10 seconds, and then turn it on again. Reset your display settings.

CurroMartin

Veo que no soy el único afectado, mi consola hace aproximadamente 1 hora que se ha puesto la pantalla negra, se conecta sale la pantalla verde y después la dichosa pantalla negra, señores de Microsoft soluciones el problema!!!!!!

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[Mod Translation - I see that I am not the only affected, my console about 1 hour ago that has put the black screen, connects the green screen and then the Happy black screen, gentlemen of Microsoft solutions The problem!!!!!! ]

Diego Castañeda7

después en administrador de dispositivos, selecciona adaptador de pantalla, te aparecerá tu gráfica, le das click izquierdo, actualizar controlador, le darasa en buscar automaticmante software de controlador, reinicias el pc

Después de actualizar el Xbox queda en pantalla negra [After updating the Xbox is black screen]