Despite I already downloaded it and played now WStore says "The game is not playable on this ...

I don't understand why I cannot play nor even download all my games from Windows Store despite I've already played them on my laptop before.

It is as if my laptop was a smartphone and I don't know how to make Windows Store recognize it.

Thanks in advance for any help! :-(

:)

 

Game not loading

I downloaded the game it says it is not playable at this time. Either restart your xbox or wait for the game becomes unvailable. This has been going on since I downloaded the game last night. I restarted several times. I also deleted the game and reinstalled
it.

any ideas

 

Downloaded Games

I recently had problems with my xbox and sent it for repairs and was sent a refurbished one as a replacement now the games i bought and downloaded to my hard drive are not playable on my kids accounts it says demo only but regular on mine. Is there any way
to make it playable for them again?

 

Hi,

If you're having issues playing games you've previously downloaded, this maybe due to one of the following reasons:

• There might be an issue with the Xbox Live or the game servers.

• You're trying to access games that are associated with a different Microsoft account.
• There might be an issue with your device network connection.

Kindly answer the following questions for us to point you to the best approach of resolving this issue:

• Are you using the same Microsoft account you've used to purchase the games?
• Have you made any changes to your device before encountering this issue?

In the meantime, we recommend running the Windows apps troubleshooter provided on this

link. This can help in resolving issues regarding digital games downloaded from the Windows Store.

If the same instance occurs, kindly check if there are updates available for your device. Refer to

How to get software and driver updates for Windows 10 for the steps.