Desperately need help accessing my account

porchluck · Nov 4, 2014

Due to a mistake when signing up, my account was listed as 17 years old instead of 18 years old. I tried to remove it from the parent account so that I would be unrestricted from the parental controls but now I can't access my account at all. It won't let
me add a new parent account and when I try to access my account online it lets me sign in but doesn't let me access any of the account settings. I need to access it as soon as possible because the account has XBL gold auto renewal on it and I have no money
to pay for it, so I need to cancel it. I would really appreciate if anybody could tell me any way to access the account/even just cancel the gold subscription. I have already spoken to support and had details taken and I was told I would receive word in 2-3
business days. This was on October 20th and I've still not heard anything back. I am in dire straits and any feedback would be massively appreciated. Thank you.

:)

ShadiestBugle98 · Nov 4, 2014

My Xbox started up again in its own and wiped my old account off and gave me a new account.

need help accessing my old account. Help anyone?!

applause04 · Nov 4, 2014

Desperately need help!

I only opened it up BECAUSE it stopped working. And I had followed that exact tutorial on replacing the x-clamp but i'm not entirely sure if I have the 0002 error code. All I know is that when i press the small button on the xbox it goes to all four lights flashing and then to one of the four lights flashing if this even means anything.

onyxishere · Nov 4, 2014

Sorry to hear it. Unfortunately, once a birth date has been set on the account you cannot remove or change it. The account must age naturally. Contact phone support and tell them you want the auto renewal turned off. If they cannot do it for you then
have one of your parents hop on the phone for you.

onyxishere

Sorry to hear it. Unfortunately, once a birth date has been set on the account you cannot remove or change it. The account must age naturally. Contact phone support and tell them you want the auto renewal turned off. If they cannot do it for you then
have one of your parents hop on the phone for you.

HassanB

@xNoyZx - You will need to contact XBOX Support for your region for any changes to account information such as a parental e-mail now being on the account when it wasn't. Unfortunately there's no one that would be able to take that off for you but they might
be able to help you out with finding out what the e-mail is, and it's quite possible that the e-mail was on there by you or someone that was using the account at anytime. Usually a parental e-mail is only put on the account when the account is first opened
as it goes by the date of birth of the person signing up for the account if they are considered too young to join themselves.

xNoyZx

Here's the thing. This is the same exact account i've had since xbox live first came out on the original xbox. I Never had to put in a parents e-mail. After my account was hacked and I got it back this child account thing is locked and I get a family pack
error code when I try to promote it and when I try to switch stuff I get some *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, I have never been apart of a family pack for xbl. My account was 100% just fine until all of this happened and it's taken almost 6 months so far and it's still in shambles.

Smwutches

If that is the email address that is tied to the account, you should still be able to sign in using that email. Since it's been online, you've definitely been able to sign in using an email address for it.

If you need to change the email address for the accounts, you can do that as well -

support.xbox.com/.../change-email-sign-in-for-microsoft-account

The fields to contact support are usually auto poplulated with the information you find at
http://account.live.com If it's not working, you can contact them by phone. 1-800-4my-xbox if you're in the US/Canada.

Miss Portia

Hey xNoyZx - we can definitely understand the frustration. We would echo Hassassinade's recommendation that you contact Phone Support in your region so that they can help you remove the lock on your account.

Desperately need help accessing my account