Design Lab Order Pending

I was tracking a package on USPS mail website, and there was a big red banner with a disclaimer. It had to do with China and the coronavirus as well, and that shipping times couldn't be guaranteed.

She claimed they were sent out a notice about the coronavirus, she was a representative of the Microsoft Store support team. Whether what she said was true or made up, I dunno lol. But yeah according to them, they can't help me in their Store support and
I ended being transferred multiple times. Only thing i can think to do is try again on Monday although it does seem pretty ridiculous i have to go through so much to find out what's going on with an order i paid for 3 weeks ago. :/ Microsoft really should
have warned us customers about this before we purchased something that they were claiming would arrive in 2-3 weeks at most. Especially considering the no refund policy on Design Lab controllers.

Hi i did get it! I got a shipping notification a couple days after i posted on here and it told me the date it would arrive. I called the store support so idk if that helped the process at all. I think it took a total of 3 1/2 weeks to arrive.

Thank you for taking the time to post this on the Xbox Forums. We understand that you are seeking some additional assistance with a Design Lab Controller order you placed.

Not entirely sure where the agent you spoke to got their info about this, cuppycake, but currently, there is indeed a backlog due to the "extended" Chinese New Year festivities occurring in China right now.

You can certainly take a look at the
Design Lab Controller FAQ for info on what to do in similar scenarios, however, since this is a physical item, we recommend that you

Contact Microsoft Store Support to received further, more catered assistance on this matter.

I hope this is of some use to you.

Did you ever receive the product or are you still waiting/did you get a refund?

Just ordered my own and the concern only dawned on me after the order was made.