Design lab faulty controller

CrossingRacer · Aug 19, 2018

I brought an Xbox controller for my son from the design lab which was delivered 2 weeks ago, it has now developed a fault with the headset socket, it’s not the headset itself as it works on his other controllers. I cannot see anywhere on the website how
I contact Microsoft to return it for a replacement. Please help.

:)

DavidNaish · Aug 19, 2018

Xbox design lab controller warranty

Hello

Having Xbox lab controller warranty start on the day you paid for it is so not right because in my case I had to send 3 of them back because they where faulty then 3 months after you order and paid for controller and go through
all the faulty controller you get to enjoy it for 3 months and it breaks you can't get it repaired because it out of warranty how in anyone mind is that right?

Xbox/Microsoft have failed me on every level with my Xbox design Lab Controller Shame on you!

ChurchSaucer197 · Aug 19, 2018

Xbox one design lab

I am having a similar problem, I go to the design lab and I can't design my controller.

The Viral Cyrix · Aug 19, 2018

You would need to follow the same repair process as a standard controller. You can request a repair on the online service centre

https://support.microsoft.com/en-gb/devices

Or contact xbox support at 1-800-4MY XBOX

The Viral Cyrix

You would need to follow the same repair process as a standard controller. You can request a repair on the online service centre

https://support.microsoft.com/en-gb/devices

Or contact xbox support at 1-800-4MY XBOX

TimidMinds

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

M3tal Daz3

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

NeoDan123

Are you referring to Design Labs controllers or the standard controller?

Design Labs controllers are only shipped to certain regions.

Standard controller will be available in any region that the console is sold in.

mareledanut

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Design lab faulty controller