Design lab engrave erro

Im having the same problem too, this occurs on my xbox, iphone, macbook, ipad and windows laptop using windows, safari and edge.

i am having problems adding controller to cart if it


has an engravment

Hi, sorry you are having issues. Have you tried this using different browsers or devices at all?

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will
be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

Hi Alex,

Thanks for updating us with your reply. Sorry to hear that you're having difficulty getting that engraving to list on your

custom Design Lab controller order. Since you've already made the attempt from your mobile device, as well as the console, you may wish to try adding the engraving from a PC or tablet instead to see if that will finally allow the custom engraving to appear
and be selected.

If you still have difficulty there, then you may wish to clear the cache/cookies on your web browser, or try a different one. You should also go back through your selections prior to the engraving to ensure that you haven't missed out on a selection. You
can also feel free to reply with any of the exact error messages or codes that you get during the process if its still stopping you from adding that custom engraving so that we may look into them further.

Design Lab Controller FAQs

Give this troubleshooting a try and let us know the results.

I hope that this helps out!

I have tried using the xbox console and also using my phone.

it keeps saying error somthing has to be selected even though i have pur yes to engrave and succesfully enterd my message