Design lab controller still processing after 25 days…?

zzGR1MxREAPERzz · Nov 11, 2022

Is this design lab thing broken or what is going on…? You can’t call anyone as they just keep sending you somewhere else.. I bought through the Xbox store of course and it said 3 weeks for controller to be shipped so I’m wondering if anyone can help on here or are others dealing with this same issue? What is going on!!! I paid $230 some dollars for a custom controller and if I knew it would never arrive I wouldn’t have ordered.

:)

CarTzy

Hi zzGR1MxREAPERzz,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

A Design Lab controller shipment can take a little longer than one of a conventional controller. This is because each controller is unique and constructed to the specifications specified by the person who requested it. You'll get an email with tracking details once the order is prepared and ready to ship. Here in the community, we do not have a tool to check order status.

Here is an excellent support article that can assist you:

All about Xbox Design Lab controllers | Xbox Support

You may request a callback by logging in to your account at Contact us | Xbox Support.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Darhyl Amizola

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox Design Lab purchase. No worries, let me help you sort this out.

Based on the information I've gathered, a Design Lab controller shipment can take a little longer than one of a conventional controller. This is because each controller is unique and constructed to the specifications specified by the person who requested it.

You'll get an email with tracking details once the order is prepared and ready to ship.

Processing status means that they're still in the process of procuring your ordered controller.

Just a gentle reminder that here in the community, we do not have tools to check order status.

Here is a support article that can assist you:

https://support.xbox.com/en-US/help/xbox-design-lab

You may also request a callback support using the link below:

https://support.xbox.com/en-US/contact-us

For reference link:

https://answers.microsoft.com/en-us...after-25/7209a768-8da2-4b85-98c1-384067ddafa7

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

M3tal Daz3

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

mareledanut

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Design lab controller still processing after 25 days…?