Design Lab Controller replacement request

Ryanwoerner,

Controllers from the Design Lab, also known as D controllers, have a warranty of 120 days.

Visit this link to request a replacement: https://support.microsoft.com/en-us/devices

If you've tried troubleshooting your controller and can't fix the issue, you can request a warranty replacement unit at
Device Support or contact an
Xbox Support agent for help.

Note If you request a replacement for an Xbox Design Lab controller under warranty, they will provide an exact replacement of that controller.

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

Hello Pro,

Thanks for the updates on the issue. Here is a
guide for the design lab controller. You will most likely select the device support there and set up a repair.

If you've tried troubleshooting your controller and can't fix the issue, you can request a warranty replacement unit at
Device Support or contact an Xbox Support agent for help.

Thanks,

Brad

That is a beautiful controller and I completely understand wanting it. It would be cool if Xbox Design lab was allowed to recreate limited edition controller designs by special requests.