Design lab controller fault

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello nnikaJones, this situation is really unusual, and as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or accurately check this issue from your control.

To effectively clarify this issue, you need to contact Microsoft support directly via chat so that they can verify what is happening.

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Are you referring to Design Labs controllers or the standard controller?

Design Labs controllers are only shipped to certain regions.

Standard controller will be available in any region that the console is sold in.

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.