Descuentos a mi tarjeta sin permiso.[translation-Discounts to my card without permission.]

Falix7878 · May 16, 2020

Desde hace unos días quiero contratar el servicio de EA access, quise hacerlo desde mi celular pero la página dice que el nip que me mandaron para verificar mi identidad no es válido aparte de que este nip se tardó un día entero en llegar, pero bueno a pesar
de esto, decidí hacerlo en mi consola, metí todos los datos de mi tarjeta(débito) ya los rectifiqué una y otra vez y simplemente no me deja y no obstante me han hecho 2 descuentos sin autorización mía de 20 pesos, verifiqué en la app de mi banco y en tipo
de operación dice "COMPRA MICROSOFT VERIFICARJC"

Y me aparece como movimiento pendiente, pero de todos modos el descuento ya se hizo, me gustaría saber si esto es algo normal o hay algún problema, algo que no leí, si hay alguna manera de recuperar el dinero y también por qué no me deja suscribirme.

Gracias

[Translation-For a few days I want to hire the SERVICE of EA access, I wanted to do it from my cell phone but the page says that the nip that sent me to verify my identity is not valid apart from that this nip took a whole day to arrive, but well
despite this, I decided to do it on my console, I put all the details of my card (debit) already rectified them again and again and just does not leave me and not yet have made 2 discounts without my authorization of 20 pesos, I checked in the app of my bank
and in type of operation says "BUY MICROSOFT VERJC"

And it appears to me as a pending move, but anyway the discount has already been made, I would like to know if this is normal or there is some problem, something I did not read, if there is some way to recover the money and also why not let me subscribe.

Thank you]

:)

XBF Brad A

Hi Falix,

Thanks for reaching out to the forums. We understand you are asking about a couple charges. These sound like verification charges. These will be refunded automatically to you. They do this to verify the card. Since you did it on the phone and website that
is why there are two.

Hope this helps.

Brad

XBF Steven R

Hey there Víctor RienzyAceituno Cortés,

Thanks for reaching out to the Forums for advice on how to deal with this billing issue. I can totally understand how this could be pretty distressing. If you have any
Microsoft account, I would check your billing history and info, but if you don't I recommend contacting Xbox

customer support, having them help remove your card, and then contacting your financial institution for a fraudulent charge.

When you get the chance, give those steps a shot as they apply and let us know if that helped.

Thanks!

Chibidg14

necesito saber como puedo hacer uso de estas tarjetas yo estoy em mexico pero mi cuenta es de españa o como cambiar mi correo a uno de mexico y hacer uso de las tarjetas sin perder mis archivos de mi cuenta de españa

Translation:

I need to know how do I make use of these cards I am em mexico but my account is from Spain or how to change my email one of mexico and make use of cards without losing my files from my account in Spain

JesusApolo

Y LOS GAMES WITH GOLD SI SE LOS PUEDE DESCARGAR SIN LA TARJETA DE CREDITO

-[Translation - AND THE GAMES WITH GOLD IF YOU CAN DOWNLOAD THEM WITHOUT THE CREDIT CARD]

JesusApolo

y no quiero poner la tarjeta ya que soy menor de edad y la tarjeta es de mis padres

[Translation-and I don't want to put the card as I'm underage and the card is from my parents]

Descuentos a mi tarjeta sin permiso.[translation-Discounts to my card without permission.]