Deposits being delayed and expirations

Credits don't expire until about a year after they've been deposited. So you won't lose them while they're still pending.

Hello Uncle Loudmouth,

Credits in your Rewards Account will not expire. Once they are deposited into your Microsoft Account as currency, they are labeled as promotional currency and will expire one year after their deposit. Apologies for the inconvenience while our commerce team
works on resolving this deposit issue.

Hello KOOKZILLA,

We see that you still have Credits currently pending in your account. If you are talking about your last deposit in 2014, back when we were still using MyAchievements for Rewarding payback instead of MyVIP, then those Credits would have expired by now if
you had not spent them. All promotional currencies, like Xbox Live Rewards deposits, expire one year after being deposited.

Hello BarackObonga42O,

You can see a record of all Credit and Deposit events from the MyStatement section of the MyRewards page. Since your last deposit was in July 2015, if you have not already spent those funds, then they would have expired at this point. All promotional currencies
expire from Microsoft Accounts roughly one year after being placed.

Hello TotableAlarm30,

As Smwutches says, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the
mid-month deposit the following month.

However, MyVIP payback for last month was delayed for some users due to how the VIP Boost offer interacted with payback, which caused your Credits to be delayed. You should expect your Credits in the end of month deposit. Apologies for any inconvenience
caused by this delay.