Deposits aren’t going through

Hello arthurfrenchy,

Your Rewards Account is a unique account created at the time of your registration. It is not an extension of your Microsoft Account. Therefore, when you migrate regions, we cannot complete a deposit since we cannot deposit one regional currency into a different
regional currency. For example, since your Rewards Account is registered to the French region, we cannot deposit euro into your USD Microsoft Account.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Hi DarkReaper. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll
need to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.

Hello Death Finds Me,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello L3GION N7,

We responded to your post at (http://forums.xbox.com/en-US/thread/bebdbc1d-b0f4-40a6-84f2-54b25b5e8bf8).

Hey Max. Unfortunately, your deposit issue is a known issue and the Payment Operations team is working on a solution. Until it is resolved, we'll continue to attempt deposits to your account. Apologies for the inconveniences.