Deposits aren’t going through

I'm getting this message "Your deposits aren’t going through!"

My account is up to date and I'm still not getting my deposit for my rewards.

Can you please help me with this problem.

Thanks

:)

 

Deposits aren’t going through

My Xbox Rewards account is telling me that it cannot deposit points. It now is asking me to check my billing info to see if it is correct. My billing info is correctly entered in my Microsoft Commerce Account, so I am posting here to further address the
problem. Please let me know if there is a known reason why my account says "attention needed" and if there is anything I can do to fix the issue. Thank you.

 

Deposits aren’t going through

Hello,

My deposits are not going through. I validated my account info and it looks fine. Any assistance would be appreciated. Thanks.

 

Hi DarkReaper. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll
need to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.