Deposited to the wrong account

Hello jdawgcool,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Since your last survey Credits were on January 2nd, they were not included in your deposit as they had not been processed. You can still see these
Credits pending on your MyStatement.

Hi Charlong. Smwutches is correct. Since your purchase went towards the RoboRewards offer, it did not qualify for MyVIP payback. To have earned Credits on it, you needed to complete the offer.

For help with the rewards program, you'll need to post in the Xbox Rewards Questions support forum.

Any content that counts towards another offer on the site will not count towards your VIP rebate, whether you complete the offer or not. So Recore would not have been included in your rebate.

Hello GreenStatue3145,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/adfff663-ddc7-489d-824c-cdd5f982bd97), no forum representative has ever advised you to update
your account information. That notification is due to your deposit error setting off our generic troubleshooting message.

We provided all the details of your deposit error in the previous post linked, but again, an issue with a database outside of our program is causing your billable accounts to not be sent to our deposit process. Since our deposit process needs this account
information to complete the deposit, it aborts rather than guess which billable account to deposit into. To do so could potentially cause the deposit to be inaccessible due to being placed into the wrong billable account. Due to this database being outside
of our control, we must rely on another team to address the issue. At the current time of this posting, they have not yet provided us with their resolution for this error. Again, we apologize for the inconvenience.