Deposited 12,898 credits on 3/14 but MyVIP rank did not go up

Discus and support Deposited 12,898 credits on 3/14 but MyVIP rank did not go up in XBoX Rewards & Social to solve the problem; As the title says, I deposited over 12,000 credits but MyVIP rank did not increase at all. I am about to cross over to rank 4 so it should have at... Discussion in 'XBoX Rewards & Social' started by Corkenstein, Apr 2, 2018.

  1. Corkenstein
    Corkenstein Guest

    Deposited 12,898 credits on 3/14 but MyVIP rank did not go up


    As the title says, I deposited over 12,000 credits but MyVIP rank did not increase at all. I am about to cross over to rank 4 so it should have at least moved the bar to there. I know the MyVIP rank isn't leaving so not sure why my points didn't properly
    adjust my rank.

    :)
     
    Corkenstein, Apr 2, 2018
    #1
  2. G3NY515
    G3NY515 Guest
    Rewards not converted and paid in since July this year

    I have 18,800 Credits which should have been converted to cash. Please can you rectify this. Thanks

    Pending Credits Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

    20/10/16 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits
    30/09/16 - MyVIP Star Rank 4 (Gold) - 14,400 Credits 31/08/16 - MyVIP Star Rank 4 (Gold) - 800 Credits
    31/07/16 - MyVIP Star Rank 4 (Gold) - 1,600 Credits
     
    G3NY515, Apr 2, 2018
    #2
  3. G3NY515
    G3NY515 Guest
    Rewards pending for conversion since July !

    Can you please convert these Asap. Thank you.

    Pending Credits Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.
    [table][tr][td]20/10/16 - FREEdom Rewards – Free Pass (2,000 Rewards Credits) - 2,000 Credits[/td][/tr][tr][td]30/09/16 - MyVIP Star Rank 4 (Gold) - 14,400 Credits[/td][/tr][tr][td]31/08/16 - MyVIP Star Rank 4 (Gold) - 800 Credits[/td][/tr][tr][td]31/07/16 - MyVIP Star Rank 4 (Gold) - 1,600 Credits[/td][/tr][/table]
     
    G3NY515, Apr 2, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Deposited 12,898 credits on 3/14 but MyVIP rank did not go up

    Depositing credits does not effect your VIP rank. Your progress is based on your spending in the Xbox store.
     
    Smwutches, Apr 2, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Corkenstein,

    MyVIP progress is based on eligible spending, not Credits. From the FAQ:

    What content can I earn a % back on purchases for?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
    movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
    or Xbox Gift Cards, still do not qualify.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Deposited 12,898 credits on 3/14 but MyVIP rank did not go up

    Hello Corkenstein,

    MyVIP progress is based on eligible spending, not Credits. From the FAQ:

    What content can I earn a % back on purchases for?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
    movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
    or Xbox Gift Cards, still do not qualify.
  7. Smwutches Win User

    Deposited 12,898 credits on 3/14 but MyVIP rank did not go up

    Depositing credits does not effect your VIP rank. Your progress is based on your spending in the Xbox store.
  8. XBLRewards8 Win User

    Lost all my Xbox Live Rewards Points.

    Hello BeatboxingKing,

    At 5000 or more pending Credits, you are automatically scheduled for a deposit. In August 2016 you received a deposit of 7,900 Credits due to this, which was your last deposit. You can see a record of your past Credit and deposit events from the MyStatement
    on the MyRewards page.

    Regarding your MyVIP rank, in September 2014 we changed to the MyVIP policy. As a part of this policy, MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the
    previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Based off your eligible spending from September 2015 - December 2016, you were placed in your current MyVIP level at the end of December 2016. You
    can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/)
  9. XBLRewards8 Win User

    Reward credits not being deposited

    Hello junglelion,

    We only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it was not scheduled. In the future, if you would like to request a scheduled deposit, you may do so once you are at 1000
    or more pending Credits. There will be a button on your MyRewards page.

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. Since your Credit events that pushed you over the 5000 pending Credit amount happened on the 9th, it will be a part of the end of month deposit cycle.

    MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
    2016. Since your spending from September 2015-December 2016 did not meet any MyVIP thresholds, you were placed at the default level.
  10. XBLRewards8 Win User

    15,000 myRewards never got credit off punchcard

    Hello Twist And Flip,

    MyVIP and offer Credits are not the same. Your MyVIP star rank will not affect Credits from offers, like the Games on Demand punchcard. Furthermore, we see that the Credits from your previous Games on Demand punchcard were placed as pending on the 4th of
    December, and deposited in the end of December, specifically December 28th. You can confirm this deposit from both your MyRewards page and commerce page (https://commerce.microsoft.com/).
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Deposited 12,898 credits on 3/14 but MyVIP rank did not go up

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