Deposit problems

My xbox rewards account says that it needs updating for a deposit. gamertag:

:)

 

Deposit problems

Hello I accumulated 40,250 points almost a month ago and they haven't been deposited yet. There is no button telling meto request deposit and no date the either

 

Deposit problems

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when you received these Credits as pending from your MyRewards page, which will show the specific date these Credits were pending in your account in the MyStatement section of that page.

 

my Xbox rewards keeps saying the same thing too that I need to update. But all my information has stayed the same. I updated it awhile back with my new address. But still not working. So it has to be something on their end

 

Same here, having the same problem too

 

I have the same problem, gamertag pietrob

 

Tag

 

I've had this problem now for literally over 18 months. I have over 93,000 rewards points backed up that aren't depositing, but all my info is up to date and correct.

MS have been "doing something to fix it" for the entire time I've had the problem. So I can only assume that a) they're lying, and b) they don't give a **** about their customers, because if they did they'd just credit us the amount of Xbox credit we're
due, or put in place some other work-around.

 

Same, been seeing this continuously for the last 6 months. Must be some 'crack team' they've got working on it.





Temporary Delay in Deposits
Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please reach
out to us on the support forum if we can answer any additional questions or help in any way.