Deposit points issue

Discus and support Deposit points issue in XBoX Rewards & Social to solve the problem; I can’t find the option to deposit my points. The option itself seems to have dissapeared and I have 7000 points I want to deposit... Discussion in 'XBoX Rewards & Social' started by ACiD Sparkyy, Apr 11, 2018.

  1. ACiD Sparkyy
    ACiD Sparkyy Guest

    Deposit points issue


    I can’t find the option to deposit my points. The option itself seems to have dissapeared and I have 7000 points I want to deposit

    :)
     
    ACiD Sparkyy, Apr 11, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    points deposit?

    Hello,

    These Credits were just deposited. From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Apr 11, 2018
    #2
  3. Deposit issue

    same here and got 20500 points and my purchase VIP Points still not been credited anyone answering here?
     
    cheesyballs1970, Apr 11, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Deposit points issue

    Deposit requests are only available when you have at least 1,000 credits pending, but less than 5,000. It's so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled to be deposited
    by the following 15th or 30th of the month so there is no longer a need to request one. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th
    of the next month.
     
    Smwutches, Apr 11, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello ACiD Sparkyy,

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Deposit points issue

    Hello ACiD Sparkyy,

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.
  7. Smwutches Win User

    Deposit points issue

    Deposit requests are only available when you have at least 1,000 credits pending, but less than 5,000. It's so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled to be deposited
    by the following 15th or 30th of the month so there is no longer a need to request one. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th
    of the next month.
  8. XBLRewards8 Win User

    Issue with depositing of rewards points

    Hello ASS458,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    Since this error is being caused by an incorrect interaction from a database containing Microsoft Account information, this is an issue that we have escalated to another team. At the moment, we have not received a estimate on when this problem will be resolved.
    To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
  9. Smwutches Win User

    Microsoft points transfer

    There was a rewards deposit on the 8th and a lot of people are still having issues getting rewards credits deposited so they are getting those emails. The OP is mistaken that they are points though.
  10. Murphs-A47006C9-2185 Win User

    Microsoft points redeemed

    Points are only deposited twice monthly, around the 15th and 30th. Typically if the points are pending between the 1st and 15th they're deposited at the end of the month (around the 30th) and if the points are pending between the 16th and 30th they are deposited
    around the 15th of the next month.

    Unfortunately those are the only times points are deposited.
Thema:

Deposit points issue

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