Deposit of rewards credits

I have earned 45000 credits at the beginning of this month and 10.23 was deposited into my account yesterday but the website doesn't say anything was deposited. What was that from and shouldn't it all get deposited today?

:)

 

where did my pointss go

Hello Tyes1144,

From our FAQ:

What is the monetary value of Rewards Credits?

5,000 Rewards Credits are equal to £3.

Therefore, that 32 pound deposit is your 50,000 Credit deposit. You can see a statement of all Credit and deposit events from your MyStatement on the MyRewards page.

 

Cant redeem from the vault

Hello Rdeal,

You cannot redeem Rewards Credits from the vault. If you are asking about a deposit of your Rewards Credits, since you are beneath 1000 Credits, you cannot yet request a deposit.

 

Hello BlueSkyWalt,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Therefore, your Credits from late last month were deposited. Your Credits from this month are still pending. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. This is mentioned in the FAQ, such as
in the FAQ for vault credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.