deposit of my credits

Munster97 · Mar 21, 2017

i filled up my 5,000 credits and it said they were deposited on 3/08/17 and they are not on my account. Help!

:)

Tenchi_Ryu · Mar 21, 2017

Why buying from Microsoft store sucks

UPDATE: Finally received my 15,000 credits, will deposit into my account on the 4th of December.

WeeTaico · Mar 21, 2017

Credits Deposit

I can not deposit my credits. It says in my account: Temporary delay of deposits. Please help me.

Smwutches · Mar 21, 2017

If the Rewards site shows they were deposited, you'll want to check your returns on
Sign in to your Microsoft account to verify the deposit.

Munster97 · Mar 21, 2017

it said it was refunded on the 8th but i dont have the money on my account

Smwutches · Mar 21, 2017

You'll want to check your transactions on that site to see if they've already been used. If not, you'll want to contact support and speak to billing. The rewards program no longer has access to the credits after they've been deposited. 1-800-4my-xbox if
you're in the US/Canada or Contact Us | Xbox Support

XBLRewards8 · Nov 3, 2018

Hello Munster97,

I can confirm Smwutches steps to confirm your deposit. Furthermore, we see that your balance was spent the same day on Ghost Recon Wildlands as partial payment.

XBLRewards8

Hello mdeneen99,

From the FAQ for the Simply Rewarding offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Note that pending and deposited are two different Credit types. Pending Credits are undeposited, and are awaiting action to move to the deposited state. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits
pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, your deposit will not occur until the end of the month.

XBLRewards8

Hello Andros635,

From our FAQ:

When will I get my Rewards Credits?

Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
of 5,000 is reached.

However, I can see your confusion regarding completely explicit explanations of our deposit cycles. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month
deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. This is due to us needing to send a file for deposit processing by a certain date in order to deposit these Credits by these deposit dates.
Since your Credits were pending on the 18th, they should be included in this month's mid-month deposit date.

XBLRewards8

Hello WhiteWolfs22,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event was on the 6th, it will be included with the end of month deposit. The request a deposit button is just for requesting deposits before the automatic deposit amount of 5000 pending Credits.

XBLRewards8

Hello REVERSEFLASH,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. This is why your 40,000 Credits have been deposited, but your 15,000 Credit event on November 3rd has not. Those 15,000 Credits should deposit at the end of the month deposit, as described above.

XBLRewards8

Hello Willmon,

Generally, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month
deposit the following month. Since your Credit event that placed you above the 5000 pending Credit limit required for an automatically scheduled deposit occurred on the 10th, you should expect these Credits to be deposited in the end of month deposit this
month.

deposit of my credits