Deposit not working, getting "Attention Needed" message.

I guess I have the same problem. I'm unable to get my rewards, everytime I claim them, I've got the same email as you.

I've changed my region (from France to Canada), and I guess it's due to that.

Microsoft support, please help !

Hello FluxMotion,

We see that you have a Canadian Rewards Account with a United States Microsoft Account. This means that we cannot complete your deposit since we cannot deposit CAD into an account that only accepts USD.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.

Kenogui, please open your own unique post, and we can address you specifically there.

Credits are scheduled for deposit based on when you get to at least 5,000 credits pending. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. If you get to 5,000 between the 1st and 15th, they are deposited by
the 30th of the month. So if your credits were pending early in December, they will be deposited on the 29th.

If you're getting a message on the Rewards site that your account needs attention, then you would need to post in the Xbox Rewards Questions forum so support can check your account.

Hello ghostsniper779,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello Staalker,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. Your deposit
in June was a result of their work, but unfortunately they have not reported a full resolution to this issue, which is why the problem has returned. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information
will likely not solve this issue. We apologize for the inconvenience.