Deposit errored for my account.

Th1rstForKillS · Apr 15, 2014

Hello, I need help with my Xbox Live Rewards points I recived, I'm unable to deposit them.

It shows an issue on the top right screen "Sorry, we are unable to deposit your Rewards Credits. To resolve this issue, please go to Microsoft Billing and make sure your account
information (including country, region and billing address) is correct. If you're still experiencing problems, make a post in our Support Forum."

I'll appreciate everything, thank you.

:)

Droth1187 · Apr 15, 2014

Revoking free Fallout 4 downloads

Our pricing error on Fallout 4 has been fixed and your free download will no longer work. For the inconvenience we will deposit $10 by the end of June in your Microsoft Account. This expires one year from the time it was deposited.

View this message on your console.

Tenchi_Ryu · Apr 15, 2014

Why buying from Microsoft store sucks

UPDATE: Finally received my 15,000 credits, will deposit into my account on the 4th of December.

Smwutches · Apr 15, 2014

For help with the Rewards program, you'll need to post in the Rewards forum -
forums.xbox.com/.../29.aspx

Smwutches

For help with the Rewards program, you'll need to post in the Rewards forum -
forums.xbox.com/.../29.aspx

XBLRewards8

Hello TF ThommyGunn,

We responded to your post at (http://forums.xbox.com/en-US/thread/951698d8-e05d-473a-bb74-298676702736). However, to expand on your
issue, the error with our database is preventing our deposit from being able to detect which billable account is intended for the deposit. This can occur even if users have only one billable account. When our deposit process cannot determine which billable
account is designated as the intended deposit location, it aborts rather than deposit into a random, un-designated billable account. Again, we apologize for the inconvenience that this error is causing.

XBLRewards8

Hello xPeete,

Unfortunately, we have still not received a resolution for this issue from our team working on this error. This error is causing us to be unable to determine your billable account which you have designated for your deposit. This account is called your primary
billable account. When our deposit process cannot successfully detect a primary billable account, it aborts rather than deposit into an unknown account. Our other team is currently working on getting this designation properly working again. Apologies for the
inconvenience that this error is causing.

XBLRewards8

Hello VividPup5195669,

Our system is reporting an error depositing since it cannot locate an available Microsoft billing account to deposit into. Since we cannot deposit into a Credit Card or other similar payable account (like paypal, etc.), the deposit fails. This is mentioned
in our FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

XBLRewards3

Hi Jumping. It looks like the last deposit attempt made was in 2014. Since then, Microsoft had put out a fix for accounts with your deposit error. Try requesting another deposit and we will make it on the 29th. Thanks!

Deposit errored for my account.