Deposit Day

I got 5,000 credits on March 8th and waited until the 15th to get it turned into money. It’s now the 17th and my credits still have not been deposited. I do not want to wait until the 31st of March to receive them because this is a problem that Microsoft
created and I feel that it’s unfair that I have wait just because Microsoft made a mistake.

:)

 

Deposit day

Hello LoboSolitario54,

Apologies for the inconvenience. Due to a maintenance issue, the end of month deposit for June was postponed. This deposit should now occur by the end of July, at the latest.

 

Deposit day

Hello LoboSolitario54,

Apologies for the inconvenience. Due to a maintenance issue, the end of month deposit for June was postponed. This deposit should now occur by the end of July, at the latest.

 

It's not a mistake. That's how deposits work. Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If
you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

 

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.