Denied access to Taptiles

i cant access taptiles either says my purchase did not work. its a free app

Hi,

This sort of problem usually means that you have some sort of a billing issue with your account. This type of problem usually presents itself when you have an invalid/expired card on file in conjunction with automatic renewal. It would seem that Microsoft tries
to charge that card and can't so they will send you some notice of this (multiple times before it's going to occur, and after it occurs).

You'll want to visit the Microsoft Commerce & Billing site here and take a look at your card information. If you have something that's expired/invalid listed there and you don't wish
to replace it with another payment method, then you'd need to contact phone support directly to have them remove the invalid/expired card as you would not be able to do this yourself on the site without adding another in its place.

You can reach out to phone support directly by clicking this link here.

Thanks.

You should ask this on the Taptiles Facebook page:
www.facebook.com/Taptiles

You may want to post this question on the Facebook page for Taptiles as this forum is more for technical support.

www.facebook.com/Taptiles

I do not have any idea why it would do this. Have you contacted Arkadium on the Taptiles Facebook site?
www.facebook.com/Taptiles