Denied a refund with no email explanation as to why

Discus and support Denied a refund with no email explanation as to why in XBoX Sales and Promo to solve the problem; I bought a game on the 23rd of this month which has not succeeded 14 days even as of the typing of this community note. I requested the refund for the... Discussion in 'XBoX Sales and Promo' started by slickchip1, May 1, 2020.

  1. slickchip1
    slickchip1 Guest

    Denied a refund with no email explanation as to why


    I bought a game on the 23rd of this month which has not succeeded 14 days even as of the typing of this community note. I requested the refund for the game i digitally bought and was denied the request, i was also not sent a email notifying me of my denied
    request. I had to manually go to the microsoft webpage and check my order history for the things i bought, i was only refunded the add ons of the game but was denied a refund of the actual game itself. I even waited past the 72 hour waiting time for even just
    the add ons to finally be requested. I did not enjoy the game i bought which was for 19.95$. I keep getting ignored when i send questions to the xbox support team with no response. Can i get an explanation or some kind of help with my problem?

    :)
     
    slickchip1, May 1, 2020
    #1
  2. BarrelBurrito01 Win User

    Denied a refund with no email explanation as to why

    Have you played the game for more than two hours? If so then you more than likely had the game for too long and won't get a refund.

    "To qualify for a refund, you'll have to meet a few criteria though. A refund has to be requested within two weeks of an app or game purchase, and you must wait until at least one day after the release date to start the refund process. You also have
    to have used the product for less than two hours across all accounts. Additionally, season passes, add-ons and DLC are not eligible for a self-service refund."

    https://www.mic.com/articles/174170/new-xbox-refund-system-how-to-use-microsoft-s-digital-game-self-service-refund
  3. JennaCashen Win User

    Issues with a refund

    That's exactly the problem. Several weeks (and emails) later and I have still not received a response from xbox with an explanation to why the refund was denied. Worst customer service I have experienced in a long time.
  4. Sir ElkCandy Win User

    Purchased games for my sons xbox online but don't see a code to give him and didn't receive anything in the mail

    Hi. So they sent me an email saying my refund case was closed, but no other explanation as to a refund or if it was denied. I have no idea what this means.
  5. StuartATrueRed Win User

    My refund for Cyberpunk was denied

    If you got an email saying the refund was denied, then reply to the email why you want the refund. Microsoft should then refund you.
  6. Lady Nataleigh Win User

    I got denied for my xbox refund so am mad I need my money back now thank you

    You should've received an email on why your refund was denied.
Thema:

Denied a refund with no email explanation as to why

Loading...

  1. Denied a refund with no email explanation as to why - Similar Threads - Denied refund email

  2. How to retry/reconsider a refund after denied

    in XBoX on Windows
    How to retry/reconsider a refund after denied: I had bought a 20$ vc pack and it wouldn’t show I tried to refund and they denied it and now I can’t request again I lost 20$ for nothing I have tried to contact Xbox support but it takes a long...

  3. Refund denied of 1700 robux bought recently

    in XBoX Games and Apps
    Refund denied of 1700 robux bought recently: So I've bought 1700 robux from the Xbox site from PC, not knowning it would only work for Xbox devices (the robux doesnt appear in my account), now I requested a refund, and they denied it...

  4. Can someone hack your account by giving them a Microsoft refund request denied code?

    in XBoX Accessibility
    Can someone hack your account by giving them a Microsoft refund request denied code?: I wanted to get a refund on a game that was denied for some reason (I still don’t know why) and I called support from the official page. I then later get put in through to someone who sounds a...

  5. Why was my refund request denied even though I just bought the game and only played for 10 min

    in XBoX Accessibility
    Why was my refund request denied even though I just bought the game and only played for 10 min: Can some one send me an email about that issue 80c6c4b5-11eb-442c-8d2f-bf90af76bafc

  6. Why did my refund get denied it was under 14 days it denied without even sending a email

    in XBoX Games and Apps
    Why did my refund get denied it was under 14 days it denied without even sending a email: I sent out a refund because there was a game I didn't want and it rejected it despite under 14 days and I didn't even get a email even when it said I would 193f28e6-053f-4948-b63e-58110d2634e3

  7. How do I appeal a denied refund request if I never gotten an email that it was denied

    in XBoX Games and Apps
    How do I appeal a denied refund request if I never gotten an email that it was denied: It's been almost 4 days since my refund request got denied and I haven't gotten an email. 44fa72df-68d1-4b49-884e-58366349be8c

  8. Refund request denied no email sent whatsoever.

    in XBoX on Windows
    Refund request denied no email sent whatsoever.: I recently purchased the Conan Exiles Isle of Siptah bundle four days ago. I requested a refund due to game breaking bugs, invisible enemies, game crashing, and it just being in a very bad...

  9. I didn't get an email if my refund denied

    in XBoX Games and Apps
    I didn't get an email if my refund denied: My refund got denied but I found out by going on Microsoft not be email ( it's nearly been 5 days). The reason I need the email is to redo the refund and get it rechecked....

  10. Confusion about denied refund request, and how do I appeal a refund if I didn't get an email?

    in XBoX on Windows
    Confusion about denied refund request, and how do I appeal a refund if I didn't get an email?: Recently I purchased a game, Armored Core VI Deluxe Edition, and tried it out for only a couple of hours at most, because I tried the game and didn't enjoy it I then requested a refund the same...