Denied a refund with no email explanation as to why

Discus and support Denied a refund with no email explanation as to why in XBoX Sales and Promo to solve the problem; I bought a game on the 23rd of this month which has not succeeded 14 days even as of the typing of this community note. I requested the refund for the... Discussion in 'XBoX Sales and Promo' started by slickchip1, May 1, 2020.

  1. slickchip1
    slickchip1 Guest

    Denied a refund with no email explanation as to why


    I bought a game on the 23rd of this month which has not succeeded 14 days even as of the typing of this community note. I requested the refund for the game i digitally bought and was denied the request, i was also not sent a email notifying me of my denied
    request. I had to manually go to the microsoft webpage and check my order history for the things i bought, i was only refunded the add ons of the game but was denied a refund of the actual game itself. I even waited past the 72 hour waiting time for even just
    the add ons to finally be requested. I did not enjoy the game i bought which was for 19.95$. I keep getting ignored when i send questions to the xbox support team with no response. Can i get an explanation or some kind of help with my problem?

    :)
     
    slickchip1, May 1, 2020
    #1
  2. BarrelBurrito01 Win User

    Denied a refund with no email explanation as to why

    Have you played the game for more than two hours? If so then you more than likely had the game for too long and won't get a refund.

    "To qualify for a refund, you'll have to meet a few criteria though. A refund has to be requested within two weeks of an app or game purchase, and you must wait until at least one day after the release date to start the refund process. You also have
    to have used the product for less than two hours across all accounts. Additionally, season passes, add-ons and DLC are not eligible for a self-service refund."

    https://www.mic.com/articles/174170/new-xbox-refund-system-how-to-use-microsoft-s-digital-game-self-service-refund
  3. JennaCashen Win User

    Issues with a refund

    That's exactly the problem. Several weeks (and emails) later and I have still not received a response from xbox with an explanation to why the refund was denied. Worst customer service I have experienced in a long time.
  4. Sir ElkCandy Win User

    Purchased games for my sons xbox online but don't see a code to give him and didn't receive anything in the mail

    Hi. So they sent me an email saying my refund case was closed, but no other explanation as to a refund or if it was denied. I have no idea what this means.
  5. StuartATrueRed Win User

    My refund for Cyberpunk was denied

    If you got an email saying the refund was denied, then reply to the email why you want the refund. Microsoft should then refund you.
  6. Lady Nataleigh Win User

    I got denied for my xbox refund so am mad I need my money back now thank you

    You should've received an email on why your refund was denied.
Thema:

Denied a refund with no email explanation as to why

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