Dell Preferred Account

Discus and support Dell Preferred Account in XBoX Sales and Promo to solve the problem; Why can't I use my DFS anymore for Xbox subscriptions, games, etc.? I have been using my dell preferred account to pay for my ultimate game pass... Discussion in 'XBoX Sales and Promo' started by toolitjai, Mar 17, 2021.

  1. toolitjai
    toolitjai Guest

    Dell Preferred Account


    Why can't I use my DFS anymore for Xbox subscriptions, games, etc.?

    I have been using my dell preferred account to pay for my ultimate game pass subscription since December 2020 and for the month of March 2021, it stopped accepting my DFS and when I try to change my payment method, it won't give me the option to add my DFS (I deleted it off my account and tried to see if I could add it back).

    I did some online searching and I've seen posts that DFS (posts from other customers, not Microsoft) has stopped online services back in March 2020 which doesn't make sense as I've been using my DFS all year of 2020 and the first 2 months of 2021 for my subscription, game purchases, etc., nor was I notified about this service change; not sure if this is true or false information.

    Microsoft contact support have not been accessible and I have been unable to speak with someone about this situation so I hope someone can help me find the answer to this.

    I've been depending on my DFS to pay for Microsoft products and now it seems like there's no reason why I should have my name under credit if I'm not allowed to use it. (I mainly use it for Xbox purchases)

    :)
     
    toolitjai, Mar 17, 2021
    #1
  2. CanoTheGreat Win User

    Purchasing Xbox Series X

    Yes the Microsoft store. I have a dell preferred account as payment for the Microsoft store.
  3. RandyAU93 Win User

    Digital Gift Card - Xbox All Access

    It does not appear to be possible, as the offer requires the opening of a Dell Preferred Account. Details on Xbox All Access are

    here    .
  4. Hannides Win User

    I can't add back my Dell Preferred Account as a payment method

    Hello,

    Unfortunately right now, DFS is not a preferred payment option for Microsoft Store purchases. It's not supported and even if you did see it as an option, the payment would not go through. I'm sorry but I hope you find another payment solution with the Store.
  5. JustinMorganVA Win User

    I can't add back my Dell Preferred Account as a payment method

    DFS is not supported online nor has it been for at least a year. Why it is still an option for consumer purchases doesn't make any sense.

    It has also been like that for at least a year, I was running into the exact same problem. I also got everything but a clear "DFS is not supported online" after spending the better part of a day calling and chatting with different supports folks. I ended
    up driving four hours to a physical store location to purchase my Surface Book using my DFS account.
  6. DeeDee0219 Win User

    I can't add back my Dell Preferred Account as a payment method

    DFS is not supported online nor has it been for at least a year. Why it is still an option for consumer purchases doesn't make any sense.

    It has also been like that for at least a year, I was running into the exact same problem. I also got everything but a clear "DFS is not supported online" after spending the better part of a day calling and chatting with different supports folks. I ended
    up driving four hours to a physical store location to purchase my Surface Book using my DFS account.
    I have been able to use my Dell account for over a year on my Xbox with no issue until a month ago so how has it been for "over a year" 🤔 sounds very strange and Microsoft/Dell should make this known, especially if the new Xbox is supposed to be able to
    be purchased again through a Dell preferred account, they dropped the ball on this one sad to say.
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Dell Preferred Account

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