Delivery Label Email

Hey there Wagakmadu,

Thanks for reaching out to the Forums for clarity concerning your repair. I can totally understand your eagerness to get your controller replaced with a functioning accessory.

If you don't mind me asking, what kind of controller are you getting replaced?

Controller replacements normally are self shipping, being that you have to ship the controller at your expense for the free exchange.

For a little deeper look into your situation, I would suggest getting in contact with
customer support at your earliest convenience.

Thanks for reading!

"I have not been sent an email with a delivery label"

If contacting support was even close to possible I wouldnt have resorted to posting here.

Hi Renato,

appreciate your time on the response.

Yes, I read about 24hrs timeline already and wondering still I have not received anything.

Are you aware of any contact number of support team ? It's really strange that none is mentioned.

In my 1st email, I could see this as step 6 and after this there is NO email at all and no printable copy is available on my account.

[table][tr][td]Step 6: Print your delivery label[/td][/tr][tr][td]We’ve sent you a separate email with your delivery label and stored a printable copy online in your account.[/td][/tr][/table]

My label just updated and is showing scheduled for delivery tomorrow by the end of the day. I'm in NYC.

I sware these people are absolutely useless I'm having the same issue and time is running out . I'm starting to belive this is being deliberately done to try and discouraged people from getting repairs done . I'm currently working on disputing the entire product with my credit card company as they are refusing to send me a simple email with my shipping label . I would look into doing the same .