Delivery issue. - Repair and replacement

You would either want to contact the delivery company to see if you can find out why the delivery has been unsuccessful, or you'll need to contact support for further assistance. http://support.xbox.com/contact-us

Hi, I think you recive in the next Days the Information, that your Console has been repaired or replaced and on Delivery to you. There is no Problem.

Hi,

It’s actually 14 to 21 business days for an official repair or replacement from Microsoft, and this does include shipping time. The exact wait time depends on a various number of factors though such as your country/region, the specific model, etc.

As confirmed in this support guide:

Getting your Xbox device serviced | Xbox Support

> Track your service order status

After your console or sensor has been received at our service centre, the average time of service is 14 to 21 days, including shipping time.

Also here:

Help with your existing Xbox console or accessory service order | Xbox Support

> Track the shipment from your location to the service centre

Use the proof of shipment or tracking number that you received at the time of shipping to check the shipment status at the carrier’s website. You can also contact the carrier for more info. Once we receive your product at our service centre, we’ll notify you by email.

> Track the shipment from the service centre to you

When we ship your serviced product from our service centre, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website or contact the carrier for info.

Note It can take up to three days for the shipping status to update on the carrier’s website.

Hope this helps.

Hi and thanks for reaching Xbox gamer's community. My name is Josef.

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

I'll be happy to assist you out today.

Jeff, 2 day delivery time starts counting as soon as you get an email from Microsoft telling you they send the controller back to you.

Remember that all these dates are estimated time. Can take less or more than expected

I would definitely consider replacing the model. The price you listed is a little better than half the cost of a new one here in Canada.

Not only will you get a better functioning console but you'll have a one year warranty with it as well. If you get one with a hard drive be sure to get an official Xbox transfer cable to transfer your content from the old drive to the new drive (If you
are currently using an S or E console then you don't need the cable because the drive is compatible - if you are using an FAT console then the cable is required to transfer).

Be sure to only use an official transfer cable as 3rd party cables have been known to ruin both hard drives and repairs are not supported for 3rd party issues.