Deleting old address from Microsoft Account?

Mike Langlois · Jan 8, 2022

Hi all,

I have an old address on my Microsoft Account that I am trying to remove, however when I go to Edit it it says:

When I then go to Delete to completely remove it, it says:

I go to the link but theres no where to sign in, and as far as I know I dont have a developer account? Or if I do I dont use it. This is an old address, so nothing should be connected to it now, and I just want it removed. The only subscription I have is Game Pass Ultimate which I only started at my current address not the old address, so I don't know what subscription it thinks is being used?

Is there any way to remove this address? Sorry if this doesn't fit into this category I couldn't find a better fit.

:)

Jesse E'

You must have a subscription tied to the account from another source then. If not, it should delete

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Try to set the new address as default for Billing and delivery then refresh the page. The old address should be automatically removed, if that doesn't help, then turn off recurring billing on your current subscription and then try to delete the old address.

Mike Langlois

Hi Jesse,

Thanks very much for the tips. I tried them both but unfortunately its still there. I have my actual address set up correctly and no longer reoccuring on my Game Pass Ultimate, but still cant remove it.

steeledwand7664

When you say you deleted your old email address do you mean you deleted it from Google?

Deleted it as a Microsoft account?

Where did you delete it from?

Unfortunately there is not a way to transfer a Xbox profile from one Microsoft account to another.

What you could do if you did not purchase anything with the new Microsoft account.

You can add a dummy email to the Yahoo Microsoft account make that dummy email as the primary email and then remove the Yahoo email from that Microsoft account.

Then add the Yahoo email to the Old Google Microsoft account and make the yahoo email the primary email for that account and then you would be able to remove the Google email from the old Microsoft account.

All this is doing is changing the email address that is associated with signing into your Microsoft account.

BLaZiNgSPEED

do not delete the Microsoft account you want to change the primary alias then delete the old email address you no longer have access to

My understanding is that it is impossible to delete an old outlook/live/hotmail email address without deleting the entire Microsoft Account!

Microsoft have not implemented a system like Google. For example I managed to delete my Google Mail address from my Google Account and attach a non Gmail address.

Microsoft doesn't let you delete a Outlook email individually from your Microsoft Account. Point I want to know is whether changing the primary alias to the Xbox Live gamertag profile and then deleting the MS account will work?

I watched this video last night on youtube this guy says it is not possible. So who is right? :S
https://www.youtube.com/watch?v=2ZxN8XeYmts&t=222s

Deleting old address from Microsoft Account?