Deleting an Xbox 360 / Microsoft Billing profile

I'd like to voice my frustration here but knowing these .....'s I'd be banned from the forums.

I've searched everywhere but can't find a solution.

I just have to say... I have never experienced such a convaluted system such as Microsoft.

My question:

I have 2 billing profiles on my Microsoft account

1 in Britain

1 in South Africa

How do I delete the Britain one?

Don't give me a link that doesn't give me a solution.

Don't come back with an answer that has nothing to do with my question.

If you don't understand English, get someone who does, to reply to me.

It's a simple question -please respond.

:)

 

How to Download, Move or Delete Xbox Live Profiles

You need to download, move or delete your Xbox Live profile in certain circumstances. If you want to play on multiple consoles of your own or of your friends, you will have to download or move your Xbox Live profile from one console to another.

In addition, you might need to download the Xbox Live profile for the following reasons:

• You deleted you Xbox live profile by mistake.
• You need to use your Xbox LIVE gamertag on another console.
• You want to use your existing Zune or Games for Windows account instead of creating a new account.

You can also move your profile to the other consoles using a USB flash drive.


How to download Your Xbox Live Profile

You can easily download your Xbox Live gamertag to a console by following a few easy steps:

• Press the larger X button in the center of your controller which will lead you to the Xbox Guide.
• Select Download Profile to start download. If your do not find this option, sign out of your profile by pressing X.

Enter the user ID of your Microsoft account (Windows Live ID) which is associated with your Xbox Live gamertag and then enter the password. Select the desired storage drive to save the profile.

Note: A Microsoft account is essential for signing in to any Microsoft services like Xbox Live. You have to provide your parent’s Microsoft account information to download the profile if your account is an Xbox Live child account.

You can save your "Microsoft account" password on the console, so that you don't need to provide it to sign into your profile again. The Remember Password option is off by default. It is better to save the password on your own console not to be asked to enter the password again and again at the time of singing into your profile. If you are using a console that is not yours, you may want to leave the Remember Password option off (unchecked).

Now you should be able to sign in with your gamertag on the console.

**If per chance you did opt to check the Remember Password option on someone else's console, your password can be remotely removed off of that console. Check out How to Password Protect your Profile on Xbox Live.**


How to move your profile to another console

You can easily move your profile to another console using a USB flash drive or Xbox Memory unit following these steps:

• First off, plug a USB flash drive or an original Xbox 360 Memory Unit into your console.
• Go to the Settings option to select storage and then select All Devices.
• Select Gamer Profiles and Press Move.
• You need to select the USB Storage Device or Memory Unit

After performing the above successfully, remove the memory unit or USB flash drive and insert it into the console on which you want to move your profile. You are required to enter your Microsoft account password which ensures the security of your account.

After playing on another console, if you want to move it to previous console, remove the USB flash drive or Memory unit and take it back to the original console and repeat the steps above.

**You will be asked for your Microsoft account password when you move your profile to a different console. This is to protect you and your account if the device is ever stolen. If you want to find out more, check out How to Password Protect your Profile on Xbox Live.**


How to delete a gamer profile

You can delete unused profiles following few steps:

• Go to Settings to select system.
• Select Storage
• Go to All Devices and select Gamer Profiles.
• Select the gamertag that you want to delete.
• Press delete.

Note: You can delete the profiles only or you can delete both the profiles and items (the associated saved games and achievements).

 

xbox consol

Hey there, have you tried deleting your profile (profile only) and clearing the cache and re-downloading? This can help in refreshing any profile changes.

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Deleting and recovering profile:
support.xbox.com/.../profile-move-delete

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Clearing cache:
support.xbox.com/.../clear-system-cache

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If it still doesn't work though you will have to call Xbox phone support to make sure the billing issue is definitely cleared.

 

Hello, IsahGillSterr!

I understand your frustration and hopefully what I'm about to put will help.

I will give you 1 steps to help, hopefully.

Remove your payment options:

Sign in at **

Select Payment & billing (you may be prompted to enter a code sent to you that is associated with your Microsoft account).

Select Payment options.

Select your payment option, and then select Remove.

**https://account.microsoft.com/

I hope this works. If it does not I will give you another tool. But until then Good Luck!

 

You'll need to contact support and speak to billing. There is no way for you to do it yourself and to be honest, I'm not sure if support will delete the second one, but they would be the only ones with the power to do so. The number for support in South
Africa is 0800 991 550 or you can go through
support.xbox.com/contact-us

@TFG - That would only affect the payment option, not the actual accounts.

 

@TFG - Please don't post information that is wrong, it just adds to the frustration.

@Smw - Thanks for your feedback, much appreciated.I phoned that number and as expected, no answer - I stayed on the line waiting for 1/2 an hour.

I also tried the live chat, but the screen wouldn't give me the option of adding my name... bugs/faults everwhere.

Regardless... I got the issue sorted out, even though it took me close on 6 hours to do so.

To remove a billing profile:

1. Go to:

live.xbox.com/.../AccountMigration

2. select the country you want to migrate your Xbox account to

3. accept the terms and conditions.

4. Save.

Note: You can only move between Xbox Live regions once every 3 months.

Now... Microsoft, pay me for doing your [Mod Removed - Please do not attempt to bypass the word filter.] job for you you dimwits.

Go to

 

Just as another note to my last post Re: To remove a billing profile:

This won't remove the profiles from your account.

See:
commerce.microsoft.com/.../Profile >Payment & Billing >Billing Info

What it will do is default your payment options to the country you live in. So in other words you'll be making payments/purchases from the country you've migrated to.