Deleted game? Minecraft?

You could possibly try deleting the game from your memory by going to system settings and going to memory and deleting minecraft, once you delete it go to game marketplace and find minecraft and download it again if that doesnt work there is possibly something
wrong with your console

Hello Elizabeth Gutierrez2,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear about the issue your son is experiencing with Minecraft. It sounds like the game may have encountered a technical issue that caused it to shut down and delete itself. Unfortunately, if the map was not saved to the cloud or backed up elsewhere, it may be difficult to recover it.



However, I recommend checking the Xbox support website for any troubleshooting steps that may help recover lost game data. Additionally, you can try reaching out to Minecraft support for further assistance. They may have additional resources or suggestions for recovering lost game data.


Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Also, you can reach out Minecraft support, through this link: Home | Minecraft Help

Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

YanYannn
Microsoft Community Moderator

Hi,

are you sure that you're logged in with the right profile? If it is correct I suggest you to perform a console power cycle:

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

But its my world in Minecraft as deleted and i deleted the game and re instaled but the world Don't came

Hi great fix taking it offline! (this may have been posted before) One thing to note is if Minecraft is failing to load levels after this crash i have fixed it a few times now by:

Exiting Minecraft

deleting the local save

deleting Minecreaft

re-installing Minecraft

the loading it up and pulling the cloud saves back in!

(for some reason on my console deleting either the Minecraft game file or the save was not enough i had to delete them both)

sorry if this is a repost!