Deleted Final Fantasy pre order

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I'm having the same issue, I Pre-ordered Watch Dogs 2, Mafia 3 and Final Fantasy XV. Both Watch Dogs 2 and Mafia 3 have "you Pre-ordered" underneath them but Final Fantasy doesn't even though I have downloaded it to my console already. My decision to Pre-order
Final Fantasy was influenced by this offer so I really want my points.

I am about to pre-order Final Fantasy XV but still have not received any answer for this. If I do, will the system think that I have 3 games pre-ordered? And what would happen next? Will I get charged back once it is obvious that in reality I only had 2
games pre-ordered? If that would be the case I will refrain from pre-ordering Final Fantasy XV. Could you please help me?

Hello JohnStryker,

Since your purchase was made on the release date for Final Fantasy, it did not award a punch. Since your purchase was close to the release date, we will manually award a punch, but please note that only pre-orders are eligible for this offer. Currently,
the webpage is only set up to display your purchases of standard editions of games, which is why your Dead Rising purchase awarded a punch but is not marked as pre-ordered. Your purchase of Final Fantasy is not marked as pre-ordered for similar reasons.

They're brilliant - Pre-ordered Final Fantasy XIII got it 4 days before release day. Pre-ordered Tropico 3 for £17.99 on 360.. good price considering it was £30+ everywhere else. Highly recommended.