Deleted child account from Family in error

This page here should have details on how to remove a child from your Microsoft Account family. That covers doing
it via the browser or on an Xbox One console. With that, once the child is removed from a family, they should be able to be added to another family account.

Let us know if you're getting any errors or problems during that process.

There is two ways that MS determines if an account is a child account.

1. DOB on the account when the account is originally setup.

2. If it is in a family as a child account.

Until an account reaches its 18th birthday from the DOB when it was originally setup it is REQUIRED to be in a family as a child account.

It will NOT always graduate to an adult account once it hits 18 sometimes you have to sign into any adult account at account.microsoft.com/family and remove the child account from the family at which point
it will be put into its own family as an adult

Keep in mind that it will allow you to remove the child account from the family even if the DOB is under 18 but the child account will NOT be able to do anything until its added back to a family as a child
account.

So in your situation the first thing I would try and do is sign into the adult account at account.microsoft.com/family and remove the child account from the family and see if that fixes your situation.

You won't "delete" anything. What you would do is log in to the Parent Account, go in to the Family options, select the child's avatar, and there should be an option to "remove from family". Does that make sense?

Hi Matias,

If you remove a child account from the family it won't delete the progress made.

It may cause for it prompt a parent to sign in often for certain content.

Check this link out for more information:
Remove a family member from your family.

Hope this helps.

Oh, since you mentioned that the adult has deleted your child account from your family then there's a possibility that this is the case. Basically, when you deleted a child account from a family setting or parent account link, it gets orphaned. Therefore,
you will need to contact the Xbox Accounts & Billings Department for more assistance. Here's their contact details:
support.xbox.com/.../contact-us, just change the region based upon your physical location.