Deleted adult account and now stuck as Unknown guest key

Hello @SimonLunn3! I hope that you are doing well!

Thank you for reaching out to us here on the forums regarding this situation. But don't worry, the link below will help you remove the forgotten guest key.

Set up and manage a guest key on your Xbox console | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hello XBF/community,

I’ve since found a similar thread below where the guy had zero accounts and did not know his guest key and was advised to do a hard factory reset ie deleting all apps.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-all-profiles-deleted-and-cant-remember/3b35e32b-3c59-4911-b9dc-077eab907fff?auth=1

My further issue is that I have one child account and I’ve read that this reset may delete the account entirely which I want to avoid. The adult account that was removed may also be at risk.

So my choices are:

A) do nothing and use child account

B) factory reset and maybe lose child account, maybe lose both ?

C) first remove child account in the hope that both accounts are recoverable

what do you think I should do ?

Thanks

Thanks for this.

Unfortunately it does not resolve things.

If I try and change guest key it says I first must remove guest key.

But if I try and remove guest key then when I get to ‘settings’-‘system’-‘signed out content restrictions’ it says I need an adult account.

But If I try and ‘add new’ ie add a new adult account I need my guest key.

Hence being massively stuck!

Any further help will be greatly appreciated

If you are referring to the guest key, check this out:
support.xbox.com/.../forgot-guest-key

A forgotten guest key can be reset by any adult as long as that person knows the password that they use to sign in to their Microsoft account on the console. The adult must be signed in on the console to reset the guest key.

A forgotten guest key can be reset by any adult, as long as that person knows their Microsoft account password and is signed in on the console.

1. Follow the steps to remove a guest key.
   
2. When you’re prompted to enter the guest key, enter an incorrect key three times, and then enter your Microsoft account password to remove the guest key.
   
3. If you want to create a new guest key, select Create a guest key and follow the steps.
   

In your case, since you deleted your Microsoft account, I would recommend creating a new one as that would be the only option!