Delayed Console Ban

I bought a used xbox one for a buddy about 3 months ago. He's been loving it, just got madden, until today when he got a console ban. I understand it's irreversible and there is no support but is that normal? Is that a sign the console was stolen and just
now reported or something? It's pretty frustrating there's no information on console bans or a serial number lookup tool like the 360.

:)

 

Delayed Ban Reason

Hello M3RK,

Thank you for contacting Forum support!

After closer inspection of your Forum account, it seems you have more than one post about the same situation.

Please refer back to your recent post "Imaginary Com Ban" for more assistance, and this current post will be locked.

Thank you.

 

Delayed Ban Reason

Hello M3RK,

Thank you for contacting Forum support!

Sounds like you need assistance with following the steps above? I do recommend to contact a live support agent!

The best way to reach Live Support would be here:

Contact Us



It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games)and just pick a contact method (request a call from support or Chat is faster).

Hope this helps.

 

The warranty on a second-hand Xbox console is void, and the purchaser assumes the risk for any previous modifications or unauthorized activity. Even if the console’s ownership has changed, the console may still be subject to a ban. If you purchase a console
that has been previously banned you will not be able to connect to Xbox Live, and the ban will not be lifted as a result of the change in ownership. We recommend customers who believe they have not committed actions on the service to warrant a ban to contact
previous owners or users of the console.

For more info:
enforcement.xbox.com/.../howto

 

To be clear the console was not previously banned. Worked on xbox live for 3 months before it got banned. How does this work? Does any console that a banned user has had as a 'home xbox' get banned or whats the deal? So essentially is every used xbox in
jeopardy of getting banned based on the actions of the previous owner that are still some how associated to the console?

 

Hi JoJo103,

There are a number of reasons that a console could be banned, and unfortunately there is no way to say exactly why your console was banned. See the link below for more information on Xbox console bans.

enforcement.xbox.com/.../howto

 

I can't help but get frustrated with this. I don't now of another company that just disables your product remotely for no reason what so ever. Without an explanation it can only be assumed that it was for no reason, mistakes happen and my console paid the
price for someones mistake. I don't own a single game disk because I've fully committed to Microsoft and now its bitten me in the ***. If I wanted to give it to my nephews for offline play I'd have to buy all new games for them as I've bought all their games
digitally as well.

I just can't believe this, I'm so angry right now. Not even a shred of decency from Microsoft on this, no S/N lookup like the xbox 360, no explanation, I just don't know. All I get is the same link to the page that just spits in my face every time I visit
it. Thanks for your help guys, right now its all I can do to not throw out all my xbox's and order PS4's, I've never been so angry in my life. I thought I did everything right, I plugged it in, logged into xbox live, it seemed like a good buy. I camped out
for the 360 replaced that 4 times, launch day xbox one, thousands of dollars on games, only buy Microsoft accessories and just getting spit on like this makes me feel like the lowest form of human being imaginable. I feel like such an idiot for getting all
my friends on Xbox, buying Ones for my nephews and gifts, some sort of loyalty I now know Microsoft doesn't reciprocate.

Sorry for the rant, but it's just shaken me to my core.

 

Also what benefit is contacting the previous owner? They can't do anything about it, nobody would give me a refund on a console that worked when they sold it to me.