delay deposit

Discus and support delay deposit in XBoX Rewards & Social to solve the problem; I bought the xbox gears of war s one edition, buy the 10/06 and 10/11 was received, I understand that you are spending 15 days in outstanding deposits,... Discussion in 'XBoX Rewards & Social' started by RubenLombardo, Nov 2, 2016.

  1. RubenLombardo
    RubenLombardo Guest

    delay deposit


    :)
     
    RubenLombardo, Nov 2, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Temporary Delay in Deposits

    Hello BraunisEN,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 2, 2016
    #2
  3. ManOfStrings
    ManOfStrings Guest
    Temporary Delay in Deposits

    The Error message "Temporary delay in deposits"

    REF: 1376161989

    Orange warning signal next to it and this description.

    Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please
    reach out to us on the support forum if we can answer any additional questions or help in any way.

    Well this team hasn't contacted me in any way and its only due to friends that are constantly reminding me that there getting rewards that i bothered to check why my account isn't working.

    After a conversation with your online help who's only recommendation was to reboot the console ( even though this is a website problem viewing this on my laptop ) You don't have a clue whats going on.

    Please can someone look into this problem and fix it as there are thousands of outstanding points that im unable to claim due to this issue.
     
    ManOfStrings, Nov 2, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    delay deposit

    Hello RubenLombardo,

    Apologies for the inconvenience. We are currently reaching out to our MicrosoftStore team with an investigation on why some console purchases are not being tracked for Rewarding correctly. In the meanwhile, I will adjust your account for completion of the
    offer. You should see the Credits pending by the end of next week!
     
    XBLRewards8, Nov 4, 2016
    #4
  5. XBLRewards8 Win User

    xbox live rewards problem

    Hello TotableAlarm30,

    As Smwutches says, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the
    mid-month deposit the following month.

    However, MyVIP payback for last month was delayed for some users due to how the VIP Boost offer interacted with payback, which caused your Credits to be delayed. You should expect your Credits in the end of month deposit. Apologies for any inconvenience
    caused by this delay.
  6. Smwutches Win User

    Delayed deposit?

    The credits are scheduled to be deposit on the 29th.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by
    the 15th of the next month.
  7. XBLRewards8 Win User

    delay deposit

    Hello RubenLombardo,

    Apologies for the inconvenience. We are currently reaching out to our MicrosoftStore team with an investigation on why some console purchases are not being tracked for Rewarding correctly. In the meanwhile, I will adjust your account for completion of the
    offer. You should see the Credits pending by the end of next week!
  8. Jedi McAndrew Win User

    Delayed deposit?

    The credits are scheduled to be deposit on the 29th.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by
    the 15th of the next month.
    Ah, bizarre. I felt like that might be the case but couldn't find verification. Thanks!
  9. XBLRewards8 Win User

    Rewards credit issues

    Hello BilboBagginzMGD,

    We only perform deposits at the middle and end of the month. Due to the delayed payback of Credits from last month due to those purchases going towards the VIP Boost offer, those Credits were not able to be included in the mid-month deposit on the ninth.
    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. You should expect the delayed payback and your other Credits to be a part of the end of month deposit.
Thema:

delay deposit

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