delay deposit

:)

 

Temporary Delay in Deposits

Hello BraunisEN,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

 

Temporary Delay in Deposits

The Error message "Temporary delay in deposits"

REF: 1376161989

Orange warning signal next to it and this description.

Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please
reach out to us on the support forum if we can answer any additional questions or help in any way.

Well this team hasn't contacted me in any way and its only due to friends that are constantly reminding me that there getting rewards that i bothered to check why my account isn't working.

After a conversation with your online help who's only recommendation was to reboot the console ( even though this is a website problem viewing this on my laptop ) You don't have a clue whats going on.

Please can someone look into this problem and fix it as there are thousands of outstanding points that im unable to claim due to this issue.

 

Hello RubenLombardo,

Apologies for the inconvenience. We are currently reaching out to our MicrosoftStore team with an investigation on why some console purchases are not being tracked for Rewarding correctly. In the meanwhile, I will adjust your account for completion of the
offer. You should see the Credits pending by the end of next week!