Defective Xbox one elite controllers

MikesDemise · Feb 14, 2016

I had an elite controller for Xmas, it's left stick was very loose so I managed to arrange a replacement though Xbox service center using live chat.

I was very impressed with the service and it was free of charge.

However after waiting 2 weeks for the replacement....The replacement was also defective. In fact it was much worse than the original, the sticks where fine, but this one will not stay connected to the Xbox for more than 3 seconds. (I tried fresh batteries
and 2 different fully charged Xbox battery packs) I also tried all the methods to synchronize to the Xbox.

I have managed to arrange another replacement but they originally wanted to charge me for the service.

After talking with a helpful live chat person they wavered this charge. But it has now been 3 days and I am yet to receive my UPS shipping label.

I am now just being told to wait.

Am I just unlucky or are the elite pads poorly manufactured?

:)

BOOGSmasterJ · Feb 14, 2016

CONTROLLER ISSUES - NO HELP FROM MICROSOFT

I second that. There should be some sort of replacement program: I give Microsoft the defective Xbox one controller back, they offer me the Elite controller at a discounted price.

Now, I had to buy 2 controllers, so, what do you say Microsoft? Further discount?

vgdelta · Feb 14, 2016

How is your Elite Controller holding up?

Sounds like these elite controllers are crap

I have the Xbox one S controller and it's ok, has allot of clicking noises especially the D pad and the home button doesn't respond unless you press it hard.
My two other original day one Xbox one controllers are working flawlessly and better than the Xbox one S controllerClick to expand...
Click to expand...

There is the light clicking but the home button issue must be a defect as my home button works flawlessly.

troysch · Feb 15, 2016

Hi MikesDemise

Just giving you a little feedback from my own accounts.

My Elite is working fine and I haven't seen any 'problem' reports of the Elite builds.

I do know I thought something was up and I had been putting the batteries in incorrectly (I didn't notice the polarization marks on the contacts). I put the batteries in correctly and off wee went. One thing I noticed playing some games (as another note
to remember), if triggers aren't working and you have set the short travel on the triggers that may affect the use of the trigger in the game (found this in Destiny and Warframe and The Division).

Hope you have luck getting your new controller back soon and you can start enjoying it.

Irishjob

I have an xbox one elite controller, it's working fine - Use it as my primary controller and the grips / buttons all work fine, you must have been unlucky and received a defective unit.

Fast Chet

This is the first I have heard of this on the new elite 2 controller. I have four elite controllers and no issues from manufacture defect. Hopefully, you get a good one under warranty and enjoy your gaming. Best wishes. ☺️

capillaardiente

Hi! My elite controller have the same problem, and it is out of warranty. It is another defect in an 180$ controller.

troysch

Hi MikesDemise

Just giving you a little feedback from my own accounts.

My Elite is working fine and I haven't seen any 'problem' reports of the Elite builds.

I do know I thought something was up and I had been putting the batteries in incorrectly (I didn't notice the polarization marks on the contacts). I put the batteries in correctly and off wee went. One thing I noticed playing some games (as another note
to remember), if triggers aren't working and you have set the short travel on the triggers that may affect the use of the trigger in the game (found this in Destiny and Warframe and The Division).

Hope you have luck getting your new controller back soon and you can start enjoying it.

SuprX BR

Elite controller is very good, but every acessory can be defect, i got one but not had a good experience with my ergonomics, i i chosefor new X controller, its perfect.

Defective Xbox one elite controllers