Defective Xbox Elite pad received after RMA

Discus and support Defective Xbox Elite pad received after RMA in XBoX on Consoles to solve the problem; I'm extremely dissatisfied with the support (or lack thereof) I've received from your phone operator. Last year I sent for an RMA my Elite pad because... Discussion in 'XBoX on Consoles' started by Matteo Mosca, May 11, 2018.

  1. Matteo Mosca
    Matteo Mosca Guest

    Defective Xbox Elite pad received after RMA


    I'm extremely dissatisfied with the support (or lack thereof) I've received from your phone operator.

    Last year I sent for an RMA my Elite pad because one of the rubber grips came off. The pad was replaced, but I could not check out the new one due to personal reasons.

    Now I'm finding out that the replaced pad has a completely wobbly and unusable left analog stick.

    Apart from the fact that you should check out what you're sending out, because replacing a defective item with another defective item is not professional, I'm fully aware that I "should have" checked it when I received it, but it was simply not possible.
    I'm also fully aware that I'm out of warranty, that's why I asked for a solution that implies paying a repair fee on my account.

    But your customer service just denied me any support. I can't have my pad repaired. I've been told that I just have to keep it that way.

    So basically I have an unusable pad, that you sent me after an RMA, which if I am to buy anew costs 150€. It's a pricey product, and I expect some kind of solution to fix my pad without having to buy a new one.

    :)
     
    Matteo Mosca, May 11, 2018
    #1
  2. Irishjob
    Irishjob Guest
    ELITE CONTROLLER IS A RIP OFF

    I have an xbox one elite controller, it's working fine - Use it as my primary controller and the grips / buttons all work fine, you must have been unlucky and received a defective unit.
     
    Irishjob, May 11, 2018
    #2
  3. VTPete
    VTPete Guest
    Pay to return defective controller?

    Why do I have to pay to return a defective controller? I got a controller as part of an xbox one X bundle and the console/accessories are under warranty still. Why don't they do some type of RMA label where the shipping is paid for by Microsoft since they
    sent a defective item?
     
    VTPete, May 11, 2018
    #3
  4. IceStorm III Win User

    The Xbox One Has Been A Disappointment So Far

    [quote user="Io BALLiSTiC oI"]1). I have already called MS and got a replacement shipped to me, which will be here in 3-5 days, plus I got 1 month XBL for the trouble, which is nice.[/quote]Why would you
    RMA a console that is less than a week old?

    Your retailer is the entity that should be taking care of console defects within the first 30 days. After that, go to MS. One should almost never RMA a DOA/defective product to the manufacturer. That's the Retailer's responsibility.
  5. taidara Win User

    Xbox One X wireless not working properly

    I think it's safe to say that your Xbox wireless LAN adapter is defect, and no need for further troubleshooting is required.

    Either you request an RMA, and send it in for a repair, or connect your console with an Ethernet cable.
  6. under_scored Win User

    Xbox Elite Controller Series 1 Warranty

    Unfortunately, your warranty period expired in February. For Elite Controllers, it's 12 months in the UK and 90 days in the US (unless purchased in an Elite bundle, which is 12 months). If you attempted the RMA process prior to the warranty expiring, customer
    support might make an exception.

    Personally, I would keep contacting support regardless of the warranty period expiring, as Microsoft knows these controllers are defective. In the US, there was an unofficial program offering a one-time free replacement to Series 1 owners.

    For anyone else reading this response in the future:

    Never buy Xbox Elite Controllers, including Series 2. They are overpriced and faulty.
  7. Irishjob Win User

    ELITE CONTROLLER IS A RIP OFF

    I have an xbox one elite controller, it's working fine - Use it as my primary controller and the grips / buttons all work fine, you must have been unlucky and received a defective unit.
  8. Frathos Win User

    Seagate 2tb external hard drive

    If your Seagate 2TB external hard drive is NOT detected on any of the USB ports on your Xbox console or PC then it is likely that it has become defective. If the unit is within the warranty period then you can contact Seagate to do a warranty repair/replacement.
    When they issue you a RMA then you send your defective drive to their repair depot and they send you back a replacement (this may be a refurbished unit).

    Good luck!
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Defective Xbox Elite pad received after RMA

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