Déconnexion (Mod Translation: Disconnect)

Hello

Thanks for reaching out to us here on the forums with this situation. I understand that your having trouble with your profile that removing and recovering wont fix. I recommend you try a soft factory reset:

How to reset your console to factory defaults on Xbox One. Make sure you try the "Keep My Games & Apps" option first to avoid lengthy redownloads.

Note: You will need your Microsoft Account Email and Password to recover your profiles after the reset.

Hello AtomicJesus23,

Thank you for keeping us updated. We have an article entitled, "My Xbox One is getting randomly disconnected from Xbox Live"
which provides solutions for this issue. The majority of the solutions involve logging in to your router settings. You can find out how to complete this step by checking your router/gateway's manufacturer manual or by contacting your internet service provider.
Be sure to let us know the results!

Hey Atomic

Thank you for providing that feedback for us.

I would have to encourage that you attempt to you a wired connection, and see what type of results we can yield off that.

Additionally, I would like you to see if you can check your detailed network statistics under your

Network settings and see if you are being prompted about any sort of Packet loss.

This can be done by following these steps:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings.
6. Select Detailed Network settings.

Alternatively, if we are still testing all this with a wireless connection, using an Alternate MAC address might provide us with favorable results.

You can get there by following steps 1-5 and then

1. Select Advance settings.
2. Select Alternate MAC address.
3. Select Manual.
4. Enter a MAC address of another device in your home that is connected and not experiencing disconnect issues.

MAC address can also be called something like Physical address, or
WI-FI address, so just be on the look out for that.

Give this a try and let us know your results!

Bonjour, même après avoir factory reset ma xbox le problème persiste toujours. Je suis en wireless connection

[Mod Translation - Hello, even after factory reset my xbox the problem still persists. I'm in wireless connection]

I have did the test i have no packet lost and unfortunately i can't use a wired connection. I already try to use a different MAC address and its not working.