Déconnexion aléatoire [Mod Translation - Random disconnect]

AtomicJesus23 · Aug 26, 2019

Bonjour, j'ai une xbox one x connecté a internet avec du wi-fi. Depuis maintenant 3-4 semaine elle se déconnecte tout seul d'internet puis se reconnecte au bout de 20 a 30 seconde. C'est la seule console qui me fait sa car mon ancienne xbox one premier du
nom ne me le fesait jamais , ma ps4 marche très bien au wifi et ma nintendo switch aussi ainsi que mon cellulaire et mon ordi. J'aimerais savoir s'il y aurai une configuration quelconque sur ma xbox a faire pour que sa arrete de me faire sa ou il va falloir
que je l'envoie se faire réparer

Ps: j'ai fait le test de connection et tout est ok

[Mod Translation - Hello, I have an
xbox one x connected to the internet with wi-fi.
Since now 3-4 weeks it disconnects itself from the Internet and then reconnects after 20 to 30 seconds.
This is the only console that makes me because my former xbox one first name never did me, my ps4 works very well
on wifi and my nintendo switch and my cell and my computer.
I would like to know if there will be any configuration on my xbox to do so that his stop to make me his or will I have to send it get repaired

Ps: I did the connection test and everything is ok]

:)

XBF Leo G

Hello AtomicJesus23,

Thank you for keeping us updated. We have an article entitled, "My Xbox One is getting randomly disconnected from Xbox Live"
which provides solutions for this issue. The majority of the solutions involve logging in to your router settings. You can find out how to complete this step by checking your router/gateway's manufacturer manual or by contacting your internet service provider.
Be sure to let us know the results!

XBF Eladio M

Hey Atomic

Thank you for providing that feedback for us.

I would have to encourage that you attempt to you a wired connection, and see what type of results we can yield off that.

Additionally, I would like you to see if you can check your detailed network statistics under your

Network settings and see if you are being prompted about any sort of Packet loss.

This can be done by following these steps:

Press the Xbox button to open the guide.
Select Settings.
Select All Settings.
Select Network.
Select Network settings.
Select Detailed Network settings.

Alternatively, if we are still testing all this with a wireless connection, using an Alternate MAC address might provide us with favorable results.

You can get there by following steps 1-5 and then

Select Advance settings.
Select Alternate MAC address.
Select Manual.
Enter a MAC address of another device in your home that is connected and not experiencing disconnect issues.

MAC address can also be called something like Physical address, or
WI-FI address, so just be on the look out for that.

Give this a try and let us know your results!

AtomicJesus23

Bonjour, même après avoir factory reset ma xbox le problème persiste toujours. Je suis en wireless connection

[Mod Translation - Hello, even after factory reset my xbox the problem still persists. I'm in wireless connection]

AtomicJesus23

I have did the test i have no packet lost and unfortunately i can't use a wired connection. I already try to use a different MAC address and its not working.

XBF Eladio M

Hey Atomic

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to maintain a stable connection to Xbox Live.

I would like to inquire, are you using a wired connection or a wireless connection?

If you haven't already, I would recommend
performing a power cycle on your console.

This can be done by following these simple steps:

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

If this does not help alleviate the issue, resetting the operating system via a soft

factory reset might just do the trick.

Just keep in mind that this will remove all account and Home Xbox associations to make sure you do know what the email and passwords of those accounts are.

These are the steps you can follow to perform this:

Press the Xbox button to open the guide.
Select System > Settings > System > Console info.
Select Reset console.
On the Reset your console? screen, you'll see three options:
- Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when selling
  or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting cases.
- Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading
  or reinstalling the large game files. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose
  Reset and remove everything, but you should always start with
  Reset and keep my games & apps and save Reset and remove everything as a last resort.
- Cancel. To back out of this screen, simply select the
  Cancel button. No action has been taken at this point. This is a safe exit from this screen.

Give this a try and let us know if this works for you!

Déconnexion aléatoire [Mod Translation - Random disconnect]