Declined purchase not refunded. Please Help.

ConnorAmerica · Nov 17, 2020

Hi, if anyone could help with this that’d be great. I preordered a game probably about a month before it released to play the beta and it worked fine and i could play it and all but a few days after the game actually released and ive been playing it, it
said i did not own the game and that the purchase was declined and that i’d have to buy it again.

:)

ConnorAmerica

Thankyou! I really appreciate the help.

OldManScud

Since the purchase says declined, you will want to check with your credit card company or bank to make sure it was not charged. If it was, have a copy of the statement and contact https://support.xbox.com/en-US/contact-us

RandyAU93

You may reply to the e-mail you got declining the refund to prove your case. This is honestly your only recourse as far as Microsoft is concerned. The refund rules do permit refunds to be declined if too many purchases are made and then refunded.

Since this appears to be within your family, you may need to discuss this with your parents to see if they can help resolve it.

Parkeriscoo

My refund declined for a game I didn't play and or buy but my refund got declined and I don't know how to get it back. And I also filled out the refund thing wrong on accident.

When did you purchase the game?

dempup

If you have already played or used the purchased item, a refund is normally declined.

Declined purchase not refunded. Please Help.