Deceased Family member

JaneyWat · Jun 28, 2023

Hi there

I am going round and round in circles and hoping someone can help me please?

My husband has passed away, my children have X box accounts linked to his main family account. I don't know any details at all and really need to connect with Xbox to ask for their help.

I have tried to recover password and I don't know enough detail about the account.

Can anyone point me in the right direction please? Thank you

:)

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

I´m very sorry about your loss Janey.

Here is how to deal with a Micrososft account when a family member passess away

https://support.microsoft.com/en-au/office/acce...,(2)%20years%20of%20inactivity.

Tezzerrific

you will need to speak with support directly for this.

Mafivee

250GB S

Deceased 120GB Elite

Deceased 20GB Pro

DeniqL

Hi,Cheri ! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

I´m truly sorry about your loss Cheri

"If you need access to the account, seek legal guidance

Microsoft must first be formally served with a valid subpoena or court order to consider whether it is able to lawfully release a deceased or incapacitated user’s information regarding a personal email account (this includes email accounts with addresses that end in Outlook.com, Live.com, Hotmail.com, and MSN.com), OneDrive storage, or any other aspect of their Microsoft account. Microsoft will only respond to non-criminal subpoenas and court orders served on Microsoft’s registered agent in the requesting party’s state or region and is unable to respond to faxed or emailed requests for such matters.

Any decision to provide the contents of a personal email or cloud storage account will be made only after careful review and consideration of applicable laws. Please understand that Microsoft may be unable to provide the account content and sending a request or providing a subpoena or court order does not guarantee that we will be able to assist you."

https://support.microsoft.com/en-au/office/acce...

You can as well try with the recovey form if you know account details Cheri

https://support.microsoft.com/en-us/account-bil...

zeroice007

Sorry for your loss in these trying times I know it can be difficult in handling etc for a deceased member. Here is a link you can follow. Once this is done an agent can transfer rights to you etc for billing if you prefer. Adding the profiles for your
kids is easy long as you have a active account etc https://techland.time.com/2013/07/16/how-to-access-a-deceased-loved-ones-online-accounts/

Deceased Family member