debito indevido (Improper Debito)

RosanaCatelani Amicci · Mar 6, 2019

Boa tarde,

Ontem caiu um lançamento de 149,00 no meu cartão de credito referente a renovação do Xbox Live.

Não solicitei renovação e gostaria de estornar o debito, ate porque se paga antecipado pelo uso por um ano e eu não vou usar, pois vendi meu console.

[Translation]

Good afternoon

Yesterday dropped a 149.00 release on my credit card for Xbox Live renewal.

I did not request renewal and would like to reverse the debito, even because it pays anticipated by the use for a year and I will not use because I sold my console.

:)

Italo Aguiar

Olá Rosana,

Entre em contato com o
suporte via chat para discutir seu caso diretamente com a Microsoft e receber o reembolso.

Espero que isso a ajude.

[Translation]

Hello Rosana,

Contact Support via chat to discuss your case directly with Microsoft and receive a refund.

I hope that helps you.

XBF Erick C

Hey there!

I understand that you did not request to have the auto renewal turned on but it is possible that when you purchased the subscription you may have accidentally left the option turned on so that it renews the subscription.

You can always
Contact Xbox Support for further assistance with this issue.

Step 1 ----Select Xbox One

[*]Step 2 ----Select See other options

[*]Step 3 ----Select See my purchase history

[*]Step 4 ----Select "Show contact options"

[*]Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

I hope this helps.

XBF Nestor S

Hey Gilbram thanks for taking the time to bring this issue to us.

We suggest looking into our How to pay a past due balance on an Xbox subscription page on our website to pay a past
balance. Give it a shot and let us know how it goes!

Whitey Black

Lamento a situação, mas a liberação do pagamento só pode ser paga com dinheiro ou cartão de crédito ou crédito

JakarlBlair

ola nao tenho cartao de credito , como que eu faço para fazer pagamento com o cartao de debito?. deveria ter a funçao de debito nos pagamento de qual produto.por que sinceramente é ruim todo tem a funçao debito menos a microsoft porque? (DESABAFO)

[Translation - hello I don't have a credit card, how can I make payment with the debit card ?. should it have the function of debiting us in payment for which product. (DISABLE)]

Xbox got the worse customer service

debito indevido (Improper Debito)