Debit card/payment issues

XNinjaInActionX · Aug 10, 2016

Whenever i try to buy a game the payment methods menu comes up and i used to have my debit card info saved but now it just disappeared. So i try re entering the debit card info but once im finished and hit "save info" it just goes back to the payment methods
menu without actually saving the info. I tried entering the info onto the microsoft website and it says it is already in the system. I checked my debit card balance and there is plenty of money in it so i don't think it could be my card. Please help.

:)

otisthered · Aug 10, 2016

Mini-Survey: How do you purchase your digital content on Xbox Live?

Debit, credit, paypal, and rewards cash.

Never have been worried about payment info, not like I would be liable for unauthorized charges on any of those payment options anyhow.Click to expand...
Click to expand...

Not true. A lot of factors go into whether or not you will be stuck with the charges. Never EVER use your debit card online. Not sure what state you are in (I'm sure each have their own laws on the subject) but as a general rule debit cards have very little consumer protections. So, I guess be careful.

Urantian01 · Aug 10, 2016

Mini-Survey: How do you purchase your digital content on Xbox Live?

Urantian01 said: L: ↑

Debit, credit, paypal, and rewards cash.

Never have been worried about payment info, not like I would be liable for unauthorized charges on any of those payment options anyhow.Click to expand...
Click to expand...

Not true. A lot of factors go into whether or not you will be stuck with the charges. Never EVER use your debit card online. Not sure what state you are in (I'm sure each have their own laws on the subject) but as a general rule debit cards have very little consumer protections. So, I guess be careful.Click to expand... Yes true, as explained above, debit card transaction done with out a pin are processed by MasterCard or Visa and afford you the same liability protection as a credit card.

If you debit card is compromised, and money is spent using it, you can just file a claim with your bank, they will cancel the card, then they will refund the money, and open an investigation.

Source: I worked as a debit card claims adjuster for Wells Fargo in their Tempe, AZ ops center..

PIN transactions are a different beast, but there is no online PIN transaction process, so it is irrelevant when speaking about digital/online purchases.
Click to expand...

Miss Bijoux · Aug 11, 2016

Hey XNinjaInActionX -

Sorry to hear about the issue. For billing issues, you will want to reach out to
phone support directly for further assistance. Unfortunately we are unable to assist with billing and/or account issues here on the public forums.

Keep us posted.

Miss Bijoux

Hey XNinjaInActionX -

Sorry to hear about the issue. For billing issues, you will want to reach out to
phone support directly for further assistance. Unfortunately we are unable to assist with billing and/or account issues here on the public forums.

Keep us posted.

RafaelCBF0

You have to choose, PayPal or Credit/Debit card as primary method of payment, then you will get the option to split payment between MSC and PayPal and Credit/Debit card.

KarimAndSonz

Sorry to hear that you having payment issue due to the card you have... am afraid on major Visa debit cards must be used

David Wirsching

Hello Timothy C, My name is David. I am an independent advisor, happy to help you today.

If you're having trouble getting your original debit card to work as a payment method with Microsoft, even though it works fine for other transactions, you can try the following steps:

1. Make sure you have entered the correct debit card details, including the card number, expiration date, and CVV code. Even a small error in any of these details can result in a payment failure. Verify the information and re-enter it carefully.

2. If there have been any changes to your debit card, such as a new expiration date or a reissued card, make sure you update the payment information in your Microsoft account accordingly. Outdated card information can cause payment failures.

3. Clear the cache and cookies of your web browser or the Microsoft Store app. Sometimes, stored data can interfere with payment processing. After clearing the cache and cookies, try adding your debit card as a payment method again.

4. If the issue persists, consider using an alternative payment method, such as a different debit card or a credit card. This can help determine if the problem lies specifically with your original debit card or if it's a broader issue with your Microsoft account or the payment system.

5. Reach out to your bank or the card issuer to inquire if there are any restrictions or issues with using your debit card for online purchases, specifically with Microsoft. They can provide insight into any potential blocks or limitations on your card.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards.

Njal the Blue

The only accepted payment methods are PayPal, credit/debit card and in Germany direct debit, also the prepaid cards for Xbox Live and Xbox gift cards.

Debit card/payment issues